At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving queries efficiently.
- Company: Join a dynamic IT team in Cheshire with a focus on customer service.
- Benefits: Enjoy training opportunities, flexible work, and onsite parking.
- Other info: Great chance to grow your skills in a supportive environment.
- Why this job: Be part of a team that values learning and service excellence.
- Qualifications: Experience with Office 365, desktop support, and ITIL knowledge preferred.
The predicted salary is between 25000 - 35000 £ per year.
IT Support Technician - Near Wilmslow, Cheshire
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department.
The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn.
You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
- Respond to and resolve technical queries and incidents, owning the resolution process.
- Prioritize incoming support requests effectively.
- Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
- Drive service improvements and contribute to process enhancements.
- Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
- Ensure all service-level agreements (SLAs) are met.
- Escalate technical issues as required.
- Perform routine software and hardware configuration and installations.
- Deliver excellent customer service, ensuring users are updated throughout the resolution process.
- Recommend improvements to team performance and operational efficiency.
- Key Skills & Experience
- Experience managing Office 365, including One Drive, Exchange, Teams, and Yammer.
- Experience with Azure Active Directory maintenance.
- Desktop support experience for Windows 11 and mac OS systems.
- Device management and monitoring experience, including Entra ID.
- ITIL Foundation knowledge, ideally certified.
- i OS/i Phone/i Pad support and configuration.
- Familiarity with IT service desk tools (e. g., Fresh Service, remote desktop support).
Desirable Skills
- LAN/WLAN administration (HP Procurve, Cisco Meraki).
- VOIP telephony systems (Ring Central, 3CX).
- Mobile device management experience.
Benefits
- Training and Development opportunities
- 4 days office based - 1 day remote
- Onsite Parking
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Cheshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adria Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adria Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adria Solutions Ltd!
✨Direct Apply to Adria Solutions Ltd
Let's not forget to apply directly through the Adria Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician - Cheshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adria Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adria Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adria Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
