At a Glance
- Tasks: Lead and modernise IT support while driving operational excellence in a dynamic environment.
- Company: Join a forward-thinking company undergoing a major digital transformation.
- Benefits: Enjoy flexible working, early finishes on Fridays, and comprehensive health benefits.
- Other info: Be part of a supportive team with opportunities for professional growth.
- Why this job: Make a real impact by shaping a modern, cloud-first IT infrastructure.
- Qualifications: Proven experience in IT leadership with strong technical skills in cloud and networking.
The predicted salary is between 50000 - 60000 € per year.
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities- IT Operations & Infrastructure
- Lead the company’s internal IT support and infrastructure operations
- Manage networking, cloud-hosted services, and enterprise systems
- Oversee the transition toward a modern Microsoft 365 and cloud-based environment
- Maintain and improve security, backup, and disaster recovery systems
- Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
- Service Delivery & Operational Improvement
- Introduce and manage structured SLAs, KPIs, and incident management procedures
- Shift the IT function from reactive support to proactive service delivery
- Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
- Create and maintain systems architecture and technical documentation
- Manage vendors and ensure accountability across third-party suppliers
- Leadership & Transformation
- Lead, coach, and develop the IT team
- Support major infrastructure, cloud migration, and hardware transformation projects
- Assess emerging technologies and conduct cost-benefit analysis for future investment
- Manage IT budgets and contribute to long-term technology strategy
- Proven experience in a senior IT leadership or IT Support Manager role
- Strong background in infrastructure, networking, and cloud-based IT environments
- Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
- Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
- Experience with AWS or other cloud infrastructure platforms
- Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
- Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
- Strong service delivery mindset with experience implementing SLAs and operational KPIs
- Excellent troubleshooting, leadership, and stakeholder management skills
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits- Early finish every Friday
- Flexible working arrangements
- Company pension scheme
- Life assurance
- Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager employer: Adria Solutions Ltd
Join a forward-thinking organisation in Manchester that is committed to digital transformation and innovation. As an IT Support Manager, you will enjoy a dynamic work culture that values autonomy and encourages professional growth, with benefits such as flexible working arrangements and a company pension scheme. This role offers the unique opportunity to lead a high-performing IT team while shaping the future of technology within the company, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. It's all about making connections and showing off your passion for IT support. You never know who might be looking for someone just like you!
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT projects or offer to help friends and family with their tech issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and think about how you'd handle them. We want you to showcase your problem-solving skills and technical expertise, so practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, hit that 'Apply Now' button and let’s get started!
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Support Manager role. Highlight your experience with cloud environments, Microsoft 365, and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming IT support and how your hands-on experience aligns with our goals. Let us know how you can help shape a modern, cloud-first infrastructure.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it’s improving service delivery or leading a successful cloud migration, we want to hear about the impact you’ve made in previous roles. Numbers and specific examples work wonders!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based environments, Microsoft 365, and networking fundamentals. Be ready to discuss specific technologies you've worked with, like Cisco or Palo Alto, and how you've implemented them in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT teams and driving operational improvements. Think about times when you’ve successfully managed projects or transformed IT functions, and be ready to share those stories.
✨Understand the Business Context
Research the company’s current digital transformation efforts and think about how your role as an IT Support Manager can contribute. Be prepared to discuss how you would align IT strategies with business goals and improve service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company’s future. Inquire about their current challenges in IT support, their vision for the cloud transition, or how they measure success in their IT operations.
