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For Companies At a Glance
- Tasks: Support and enhance IT systems for a global team, ensuring smooth operations.
- Company: Join an industry leader based near Wilmslow, Cheshire, known for innovation.
- Benefits: Enjoy 21 days holiday, free breakfasts, subsidised lunches, and a pension plan.
- Why this job: Be part of a dynamic team, improve tech systems, and make a real impact.
- Qualifications: Strong communication skills, experience in desktop support, and IT security knowledge required.
- Other info: Opportunity to upskill and work with cutting-edge technologies.
The predicted salary is between 24000 - 40000 £ per year.
IT Service Desk Technician – Cheshire – £32k
On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across the globe.
The IT Service Desk Technician will be responsible for:
- Regularly evaluating our IT systems to ensure they meet the necessary business demands.
- Researching hardware and software technologies to decide if they offer improvements
- Oversee new system installation and setup and customise them for business needs.
- Monitoring system performance to ensure everything runs correctly and securely.
- Anticipating potential issues and identifying solutions
- Engineer, implement and monitor security measures for the protection of computer systems, networks and information.
- Upskilling team members about network security and best practices for computer usage.
The IT Service Desk Technician will have the following:
- Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team
- Desktop Support – Win 10 & OSX
- Device management and monitoring
- ITIL – Focus on Service design/transition and operation
- IT security – client and server anti-virus, email anti-phishing and anti-spoofing, multi-factor authentication, firewall, web filtering.
- Office 365 Management and Administration – Experience of the full suite of apps including OneDrive, Yammer & Teams etc.
- Azure Active Directory – Setup/Deployment/Management
Benefits
- 21 days Holiday, increasing each year up to 25 days
- Free Breakfasts
- Subsidised lunches
- Pension
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
IT Service Desk Technician – Cheshire – Up to £32k
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IT Service Desk Technician employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, OSX, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around service design and operation. Understanding these concepts will help you articulate how you can contribute to the team and improve their IT service management processes.
✨Tip Number 3
Prepare examples of how you've successfully resolved IT issues in the past. Highlighting your problem-solving skills and ability to anticipate potential issues will demonstrate your proactive approach to IT support.
✨Tip Number 4
Showcase your interpersonal and communication skills by preparing to discuss how you've motivated and led teams in previous roles. This is crucial for the position, so having concrete examples ready will set you apart from other candidates.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Technician role. Focus on your desktop support experience, ITIL knowledge, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've led or motivated a team, and how your technical expertise can benefit the company.
Highlight Relevant Certifications: If you have certifications related to IT security, Office 365, or Azure Active Directory, be sure to include them in your application. This will demonstrate your commitment to professional development and your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Technician.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly with Windows 10 and OSX. Highlight any specific instances where you successfully resolved technical issues or improved system performance.
✨Demonstrate Communication Abilities
Since the role requires excellent interpersonal skills, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with team members and clients alike.
✨Familiarise Yourself with ITIL Practices
Brush up on ITIL principles, especially those related to service design and operation. Be ready to discuss how you've applied these practices in previous roles to enhance IT service delivery.
✨Prepare for Security Discussions
Given the focus on IT security, be ready to talk about your experience with security measures like anti-virus software, firewalls, and multi-factor authentication. Share examples of how you've implemented or monitored these systems.
