At a Glance
- Tasks: Provide hands-on IT support and manage core infrastructure in a dynamic environment.
- Company: Join an innovative organisation where technology drives success.
- Benefits: Competitive salary, excellent benefits, and opportunities for skill development.
- Other info: Exciting exposure to modern technologies and career growth opportunities.
- Why this job: Make a real impact while growing your technical expertise in a collaborative team.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
My client is looking for an enthusiastic and proactive IT Infrastructure Support Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment.
Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available.
The Role
This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow.
Key Responsibilities
- Provide first and second-line IT support to users across the business.
- Manage, prioritise and resolve IT support tickets, escalating where appropriate.
- Configure and deploy laptops, desktops and mobile devices for new starters.
- Manage onboarding and offboarding processes, including user accounts and permissions.
- Maintain and support core IT infrastructure, including servers, networking equipment and office technology.
- Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace.
- Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs.
- Maintain IT asset registers, hardware inventory and documentation.
- Support backups, security updates and system maintenance.
- Help improve IT processes, documentation and day-to-day operational efficiency.
About You
You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects.
Skills & Experience
- Previous experience in an IT Support or IT Infrastructure Support role.
- Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory.
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
- Experience supporting Windows desktop environments and business IT infrastructure.
- Strong problem-solving skills with excellent communication and customer service.
- Ability to prioritise workloads and manage multiple support requests.
- Experience using IT helpdesk or ticketing systems.
Desirable Skills
- Google Workspace administration.
- VMware.
- Veeam Backup & Replication.
- PowerShell scripting.
- Linux administration (Ubuntu, Rocky Linux or similar).
- Dell PowerEdge server hardware.
- IT asset management and documentation.
- Security best practices and backup management.
What's on Offer
This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment.
If you're an IT Infrastructure Support Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you.
IT Infrastructure Support Engineer X 2 - Oxford employer: Adria Solutions Ltd
Adria Solutions Ltd. is an exceptional employer that fosters a dynamic work culture in Manchester, where innovation meets collaboration. With a strong emphasis on employee growth and mentorship, we offer competitive pay and flexible hybrid working arrangements, ensuring our team members thrive both personally and professionally while contributing to impactful technology strategies.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Engineer X 2 - Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adria Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adria Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adria Solutions Ltd!
✨Direct Apply to Adria Solutions Ltd
Let's not forget to apply directly through the Adria Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Engineer X 2 - Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adria Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adria Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adria Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
