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- Tasks: Provide 1st and 2nd line IT support to users across Europe, the USA, and Asia.
- Company: Join a global leader in innovation, dedicated to cutting-edge technology solutions.
- Benefits: Enjoy competitive salary, pension, private healthcare, and discounts at major retailers.
- Why this job: Be part of a dynamic team making a real impact through technology in a supportive environment.
- Qualifications: Requires 2+ years in Service Desk/Desktop Support with strong communication and troubleshooting skills.
- Other info: Ongoing training and professional development opportunities available.
Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You’ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a “follow-the-sun” 24/7 model.
This role is ideal for someone with at least 2 years' experience in 1st and 2nd line support who thrives in fast-paced environments and enjoys working both independently and collaboratively.
Key Responsibilities:- Deliver professional support via email, phone, and service desk portal to remote and on-site users
- Log and manage incidents through to resolution using an ITSM tool
- Monitor systems and respond proactively to alerts
- Manage IT assets and user access to internal and third-party systems
- Support and maintain hardware/software systems and resolve technical issues
- 2+ years' experience in a Service Desk/Desktop Support role
- Strong communication and troubleshooting skills
- Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes
- Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking
- Experience with business systems like SAP B1, Salesforce, and endpoint management tools like InTune
- Exposure to O365 or Google Workspace
- Competitive salary based on experience
- Pension and private healthcare (single cover)
- Employee rewards platform with discounts across major retailers
- Ongoing training and professional development
If you’re ready to grow your IT career in a collaborative and supportive global environment, we’d love to hear from you. Apply now to join a team that’s making a real impact through technology.
IT Helpdesk Analyst employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, like Freshservice. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your knowledge of Windows desktop/server environments and Active Directory. Be prepared to discuss your troubleshooting experiences and how you've resolved issues in these areas.
✨Tip Number 3
Since this role involves supporting users across different regions, practice your communication skills. Think about how you would explain technical issues to non-technical users, as clear communication is key in a helpdesk role.
✨Tip Number 4
Research the company’s culture and values. Understanding their approach to innovation and customer service will help you align your answers during the interview and demonstrate that you're a good fit for their team.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 1st and 2nd line support. Include specific examples of how you've used ITSM tools, resolved technical issues, and provided customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your customer-focused mindset. Mention your familiarity with the required technologies and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and troubleshooting abilities. Mention any experience with Windows environments, Active Directory, and business systems like SAP B1 or Salesforce.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your troubleshooting process and the tools you used, as this will demonstrate your capability to handle the challenges of the role.
✨Familiarise Yourself with ITSM Tools
Since familiarity with ITSM tools like Freshservice is a requirement, make sure you understand how these systems work. If possible, review any relevant experiences you have with ITIL processes and be ready to discuss them during the interview.
✨Communicate Clearly and Effectively
Strong communication skills are essential for an IT Helpdesk Analyst. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not have a technical background. This will show that you can bridge the gap between technology and user needs.
✨Research the Company and Its Culture
Understanding the company's values and culture can give you an edge in the interview. Be ready to explain why you want to work for this global organisation and how your personal values align with theirs, especially in a collaborative environment.
