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- Tasks: Lead strategies to keep customers engaged with our budgeting tool and enhance their experience.
- Company: Join a dynamic team focused on delivering innovative digital solutions in the financial sector.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive work culture.
- Why this job: Make a real impact on customer retention while working in a creative and collaborative environment.
- Qualifications: Experience in digital product management, especially with subscription-based services, is essential.
- Other info: Passionate about customer experience? This role is perfect for you!
We are looking for an experienced Head of Digital Customer Retention with a strong digital background to drive customer retention and long-term engagement. This role focuses on ensuring customers see real value in the company’s budgeting tool within the app, encouraging them to stay beyond the initial onboarding period.
Working closely with cross-functional teams, you will optimise the customer journey, enhance in-app experiences, and develop retention strategies that demonstrate the real value of the backing account. With marketing already acquiring new customers successfully, this role will focus on keeping them engaged.
Key Responsibilities
- Develop and implement customer retention strategies to improve engagement and long-term retention.
- Enhance the budgeting tool to ensure it provides clear, tangible value to users.
- Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements.
- Work closely with marketing, UX/UI, and development teams to refine the customer journey.
- Gather feedback from users to refine features and improve the overall experience.
- Liaise with internal teams and senior leadership to align retention strategies with business goals.
Key Requirements
- Experience with subscription based products.
- Proven experience as a Product Owner, Product Manager, or Senior Digital Lead in a customer-focused role.
- Strong background in digital product development, ideally within financial services, fintech, or subscription-based businesses.
- Experience with customer engagement, retention strategies, and reducing churn.
- Familiarity with budgeting tools, personal finance apps, or similar customer-driven digital products.
- Data-driven mindset with the ability to analyse user behaviour and make informed product decisions.
- Excellent stakeholder management and communication skills.
Why Join?
- Opportunity to shape a key digital product and deliver real customer value.
- Work within a growing, innovative team with a strong digital presence.
- Competitive salary and benefits package.
- Hybrid working.
If you have a passion for customer experience, digital engagement, and retention, we’d love to hear from you!
Head of Digital Customer Retention employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Customer Retention
✨Tip Number 1
Familiarise yourself with our budgeting tool and its features. Understanding the product inside out will help you articulate how you can enhance its value for users, which is crucial for this role.
✨Tip Number 2
Network with professionals in the fintech and digital product space. Engaging with others in the industry can provide insights into effective retention strategies and may even lead to valuable connections within our company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully improved customer engagement and retention in previous roles. Highlighting your data-driven approach and results will demonstrate your capability to drive similar success at StudySmarter.
✨Tip Number 4
Stay updated on the latest trends in customer retention and digital engagement. Being knowledgeable about current best practices will not only impress us but also show your commitment to continuous improvement in this field.
We think you need these skills to ace Head of Digital Customer Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention and digital product management. Use specific examples that demonstrate your success in improving engagement and reducing churn.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and digital engagement. Mention how your background aligns with the company's goals and how you can contribute to enhancing their budgeting tool.
Showcase Data-Driven Achievements: Include quantifiable achievements in your application that showcase your ability to analyse user behaviour and implement successful retention strategies. This could be metrics like increased user engagement or reduced drop-off rates.
Highlight Cross-Functional Collaboration: Emphasise your experience working with cross-functional teams such as marketing, UX/UI, and development. Provide examples of how you've successfully collaborated to refine customer journeys and improve product offerings.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Digital Expertise
Make sure to highlight your experience with digital products, especially in customer retention. Discuss specific tools or strategies you've implemented in the past that have successfully engaged users and reduced churn.
✨Demonstrate Data-Driven Decision Making
Prepare to discuss how you've used data to analyse customer behaviour and improve product offerings. Bring examples of metrics you've tracked and how they influenced your decisions in previous roles.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to share examples of how you've effectively collaborated with marketing, UX/UI, and development teams to enhance customer journeys and retention strategies.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to customer retention. Think about potential drop-off points and how you would address them using your experience and insights.
