At a Glance
- Tasks: Shape AI chatbot performance and optimise user interactions across French and UK markets.
- Company: Join an innovative international team with strong UK leadership and local integration in France.
- Benefits: Enjoy a hybrid work setup, modern offices, and opportunities for travel between the UK and Lyon.
- Other info: This role offers excellent career growth and the chance to influence AI strategy.
- Why this job: Make a real impact on AI technology while working in a dynamic, collaborative environment.
- Qualifications: Experience with chatbot platforms and a strong understanding of LLM concepts required.
The predicted salary is between 50000 - 70000 € per year.
Step into a role where AI isn’t theoretical - it’s already live, evolving, and making an impact. You’ll be working on a production‑level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You’ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations.
Your environment:
- International, collaborative team with strong UK leadership and local integration in France
- Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon
- Travel between the UK and Lyon during onboarding for a smooth transition
- Modern offices in Lyon, conveniently located near Part‑Dieu station
What you’ll be doing:
- You’ll take ownership of chatbot performance and continuous improvement across French and UK markets:
- Design, test, and optimise chatbot prompts in French and English
- Build and manage a structured continuous improvement cycle
- Audit and enhance the knowledge base (Intercom Articles)
- Collaborate with business teams to keep content accurate and up to date
- Create and maintain performance dashboards (resolution, CSAT, escalations, cost)
- Deliver regular insights and reporting to the Head of Operational AI
- Identify anomalies and optimisation opportunities within Intercom
- Support chatbot expansion into new products, use cases, and markets
Technical expertise:
- Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered)
- Proven experience improving chatbot performance through prompt design
- Strong understanding of LLM concepts (grounding, retrieval, hallucination)
- Confident in building reports using Excel or Google Sheets
- Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.)
Behavioural skills:
- Native‑level French and fluent English (C1/C2)
- Highly autonomous and comfortable working across international teams
- Structured, methodical approach with the ability to think strategically
- Curious and forward‑thinking, especially about applied AI
Nice to have:
- Experience in international or multi‑market environments
- Familiarity with the construction sector or compliance platforms
Why this role stands out:
This isn’t a maintenance role - it’s an opportunity to actively shape how AI is used across a growing international business. You’ll combine hands‑on optimisation with strategic input, working at the intersection of AI, operations, and customer experience.
AI Chatbot & Conversational Design Specialist (French speaking) in England employer: Adria Solutions Ltd
Join a forward-thinking company that values innovation and collaboration, where your role as an AI Chatbot & Conversational Design Specialist will directly influence the performance of cutting-edge AI technology. With a hybrid work setup in Lyon, you’ll enjoy flexibility while being part of an international team that fosters growth and development, ensuring you have the tools and support to thrive in your career. The modern office environment, combined with opportunities for travel and cross-market collaboration, makes this an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land AI Chatbot & Conversational Design Specialist (French speaking) in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working with chatbots or AI. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your chatbot designs and performance improvements. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of LLM concepts and chatbot platforms. Be ready to discuss how you've tackled challenges in previous roles and how you can contribute to our expanding AI roadmap.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace AI Chatbot & Conversational Design Specialist (French speaking) in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Chatbot & Conversational Design Specialist role. Highlight your experience with chatbot platforms and any relevant metrics you've improved, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work where you’ve designed or optimised chatbot prompts. This will help us see how you can contribute to our team right away.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s necessary. Make sure we can easily see your qualifications and how they relate to the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Chatbot Inside Out
Before the interview, make sure you’re familiar with chatbot platforms, especially Intercom. Brush up on your knowledge of LLM concepts and be ready to discuss how you've improved chatbot performance in the past. This will show that you’re not just a candidate but someone who can hit the ground running.
✨Showcase Your Bilingual Skills
Since this role requires native-level French and fluent English, prepare to demonstrate your language skills during the interview. You might be asked to switch between languages or explain technical concepts in both. Practising common phrases and terminology in both languages can give you an edge.
✨Prepare for Performance Metrics Discussion
Be ready to talk about key performance indicators like resolution rates and CSAT scores. Think of specific examples where you’ve used data to drive improvements in chatbot performance. This shows you understand the importance of metrics in shaping user experience and operational efficiency.
✨Emphasise Your Collaborative Spirit
This role involves working with international teams, so highlight your experience in collaborative environments. Share examples of how you’ve successfully worked with diverse teams to achieve common goals. This will demonstrate that you’re not only autonomous but also a team player who values input from others.
