Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and ensure smooth operation of internal systems.
- Company: A growing organisation with a focus on customer service and teamwork.
- Benefits: Profit sharing, on-site parking, and a supportive team environment.
- Other info: Great development opportunities in a collaborative setting.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: 1+ years in IT support, strong customer service skills, and Microsoft experience.
The predicted salary is between 25000 - 32000 £ per year.
Our client, a growing organisation operating across multiple business units, is seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities
- Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
- Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
- Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
- Assist with system installations, configurations, and onsite support where required.
- Help with user acceptance testing, troubleshooting, and process improvements.
- Maintain accurate records of IT assets, software licences, and documentation.
- Support training materials, system rollouts, integrations, and onboarding of new business units.
Skills & Experience
- Previous experience in IT or service desk support (1+ years).
- Strong customer service skills with a user-focused approach.
- Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred.
- Good understanding of PC, network environments, and common business applications.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal.
What’s on Offer
- Profit sharing opportunities.
- On-site parking.
- Supportive team environment with development opportunities.
1st Line IT Support in England employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in England
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of Microsoft 365 and Active Directory, as these are key for the role. We want to see you confidently tackle any IT issue that comes your way.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with users directly, being able to explain technical issues in simple terms is crucial. We recommend role-playing common support scenarios with a friend or family member.
✨Tip Number 3
Show us your problem-solving skills! Prepare for potential interview questions by thinking through how you would handle specific IT issues. We love candidates who can think on their feet and come up with effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who are eager to join our supportive team environment.
We think you need these skills to ace 1st Line IT Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft environments. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 1st Line IT Support role. Share specific examples of how you've tackled support requests and improved systems in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft environments, especially Microsoft 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and familiarity with the systems they'll expect you to support.
✨Customer Service is Key
Since this role is all about providing first-line support, think of examples where you've gone above and beyond for a customer. Prepare to share specific instances that highlight your strong customer service skills and user-focused approach.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle certain IT issues. Prepare a few scenarios where you successfully diagnosed and resolved problems. This will demonstrate your analytical skills and ability to think on your feet.
✨Communication Matters
Practice explaining technical concepts in simple terms. You might need to communicate with users who aren't tech-savvy, so showcasing your excellent communication skills during the interview will be crucial. Consider role-playing with a friend to refine your approach.