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- Tasks: Manage customer accounts, conduct demos, and ensure satisfaction.
- Company: Join a dynamic team in the housing sector with innovative software solutions.
- Benefits: Enjoy remote work flexibility and career development opportunities.
- Why this job: Be part of a role that enhances customer relationships and drives business growth.
- Qualifications: Strong communication, account management experience, and familiarity with ActiveH software preferred.
- Other info: Occasional office visits and attendance at industry events required.
We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.
Responsibilities:
- Manage designated customer accounts, scheduling regular meetings and gathering feedback.
- Conduct product demonstrations and support the tender process.
- Coordinate contract renewals and invoicing.
- Liaise with various departments to ensure timely processes.
- Engage with customers to provide trials and gather feedback.
Skills Required:
- Excellent communication skills (written and verbal)
- Strong documentation skills
- Commercial awareness and product knowledge
- Account management experience
- Time management skills
Desirable Skills:
- ActiveH software experience
- Proficiency in Microsoft JIRA and Confluence
- Bid management and technical writing experience
- Sales and marketing skills
General:
- Mainly remote work with occasional office and site visits.
- Attendance at team meetings and industry events as required.
Benefits:
- Remote / Flexible working
- Career and Development opportunities
Interested? Please Click Apply Now!
Customer Engagement Manager employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with ActiveH software before your interview. If you can demonstrate your proficiency and understanding of how it can enhance customer engagement, you'll stand out as a strong candidate.
✨Tip Number 2
Research the housing sector thoroughly. Understanding current trends and challenges will allow you to engage in meaningful conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare examples of your past account management experiences. Be ready to discuss specific situations where you've successfully managed customer relationships or identified new business opportunities.
✨Tip Number 4
Network with professionals in the housing sector and those who use ActiveH software. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the housing sector and any relevant roles that demonstrate your customer engagement skills. Use specific examples to showcase your account management experience.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Engagement Manager role. Mention your proficiency with ActiveH software and how it can benefit the company, along with your strong communication and documentation skills.
Showcase Relevant Skills: In your application, emphasise your commercial awareness and product knowledge. Provide examples of how you've successfully managed customer relationships and identified new business opportunities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Engagement Manager position.
How to prepare for a job interview at Adria Solutions Ltd
✨Showcase Your Housing Sector Experience
Make sure to highlight your previous experience in the housing sector during the interview. Discuss specific projects or roles where you successfully managed customer relationships and how that experience can benefit the company.
✨Demonstrate ActiveH Software Proficiency
Since proficiency in ActiveH software is a key requirement, be prepared to discuss your experience with it. If possible, share examples of how you've used the software to enhance customer engagement or streamline processes.
✨Prepare for Product Demonstrations
As part of the role involves conducting product demonstrations, practice explaining the features and benefits of the products you'll be working with. Be ready to answer questions and engage in discussions about how these products meet customer needs.
✨Emphasise Communication and Documentation Skills
Excellent communication skills are crucial for this position. Prepare to provide examples of how you've effectively communicated with customers and colleagues. Additionally, be ready to discuss your documentation skills, especially in relation to account management and contract renewals.
