Operations Executive - Digital Marketing in Chester

Operations Executive (Digital Marketing) – Cheshire

Location: Remote (UK-based) with weekly travel to Cheshire and occasional national travel

My client is seeking a highly organised and proactive Operations Executive to support key retail clients across large-scale in-store retail media networks. This role is ideal for someone looking to build a strong, hands‑on understanding of digital retail media while working closely with clients and internal teams.

The successful candidate will have a passion for client service, excellent attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

Key Responsibilities

• Acting as a trusted day‑to‑day point of contact for retail clients
• Supporting the planning, setup, and execution of campaigns across multiple national accounts
• Coordinating with internal teams to ensure timely and accurate deployment aligned with promotional cycles
• Monitoring timelines, budgets, and deliverables, escalating issues where required
• Maintaining accurate documentation of operational activity and client communications
• Supporting account managers with managing client expectations and resolving operational issues
• Identifying and contributing to process improvements to enhance efficiency
• Ensuring compliance with company policies, advertising standards, and industry requirements
• Assisting with reporting and performance tracking to measure operational success and client satisfaction

Experience & Skills Required

• Experience in operations, project coordination, or account support
• Background in retail media, digital signage, or a related environment is advantageous
• Strong organisational skills with excellent attention to detail
• Comfortable using Microsoft applications and learning new systems such as CRM and project management tools
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks simultaneously and meet deadlines
• Proactive problem‑solving approach with a strong customer focus

Why Apply?

This is a fantastic opportunity to join a growing business operating at the forefront of digital retail media, offering hands‑on exposure, client interaction, and long‑term development opportunities.