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For Companies At a Glance
- Tasks: Support clients with Microsoft 365 services, focusing on onboarding and technical troubleshooting.
- Company: Join a dynamic team dedicated to delivering top-notch tech support and solutions.
- Benefits: Enjoy 25 days off, private medical insurance, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values initiative and problem-solving in a fast-paced environment.
- Qualifications: Strong client service skills, experience with Microsoft SharePoint, Entra ID, and PowerShell scripting required.
- Other info: Work from our vibrant Manchester City Centre office three days a week.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Engineer
Weareseekingahighlyorganisedanddetail-oriented Application Support Engineertojoinourteam.Thisrolefocusesonprovidingexpert-levelsupportacrossMicrosoft365services—particularlyEntraID,SharePoint,andPowerShellscripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities
1. Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and site configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
- Act as liaison between clients and development teams to escalate and resolve issues.
- Advise on Microsoft 365 tenancy best practices.
- Assist with data import into SharePoint, resolving any issues that arise.
- Execute PowerShell scripts for bulk changes across customer environments.
2. Technical Support & Automation
- Serve as an internal escalation point for 1st Line Support queries.
- Collaborate with the Support team on resolving complex Microsoft 365-related issues.
- Automate routine or repetitive tasks to improve operational efficiency.
3. Documentation & Knowledge Management
- Maintain internal knowledge bases and troubleshooting documentation.
- Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
- Strong client service orientation and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proven ability to perform under pressure in a fast-paced environment.
- Self-starter with a proactive, hands-on approach to tasks.
- Experience managing multiple concurrent projects to tight deadlines.
- Excellent written and verbal communication skills.
- Confident in leading meetings and presenting solutions to clients.
- Solid analytical and troubleshooting skills.
Essential Experience
- Microsoft SharePoint – Advanced understanding of site configurations and permission management.
- Microsoft Entra ID – Experience with identity and access management and tenant setup.
- PowerShell – Proficient in scripting and task automation.
Desirable Knowledge
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
Benefits
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical insurance
- Dental insurance
- Life assurance
- 3 days office based – Manchester City Centre Office
Interested? Please Click Apply Now!
Application Support Engineer – Manchester -Microsoft365services—particularlyEntraID,SharePoint,andPowerShellscripting.
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Application Support Engineer - Microsoft 365 employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Entra ID and SharePoint. Understanding these platforms inside out will not only boost your confidence but also help you answer questions effectively during interviews.
✨Tip Number 2
Brush up on your PowerShell scripting skills. Being able to demonstrate your proficiency in automating tasks can set you apart from other candidates and show that you're ready to tackle the technical challenges of the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved client issues or improved processes. This will showcase your problem-solving abilities and client service orientation, which are key for this position.
✨Tip Number 4
Network with current or former Application Support Engineers, especially those who have worked with Microsoft 365. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Application Support Engineer - Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365 services, particularly Entra ID, SharePoint, and PowerShell scripting. Use specific examples to demonstrate your technical support capabilities and client-facing communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the key responsibilities. Mention your experience in customer onboarding, troubleshooting, and automation, and how you can contribute to the team.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved complex issues in previous roles. Highlight your analytical skills and ability to work under pressure, as these are crucial for the Application Support Engineer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 services, especially Entra ID, SharePoint, and PowerShell scripting. Bring examples of how you've used these tools in past roles to solve problems or improve processes.
✨Demonstrate Client-Facing Communication
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. Think of scenarios where you successfully communicated with clients or team members to resolve issues.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and troubleshooting skills. Prepare to walk through your thought process when faced with a technical challenge, particularly related to onboarding or configuration issues.
✨Highlight Your Project Management Experience
Discuss your ability to manage multiple projects under tight deadlines. Provide examples of how you've prioritised tasks and ensured successful outcomes, especially in fast-paced environments.
