IT Support Technician - Manchester
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
- Respond to and resolve technical queries and incidents, owning the resolution process.
- Prioritize incoming support requests effectively.
- Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
- Drive service improvements and contribute to process enhancements.
- Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
- Ensure all service-level agreements (SLAs) are met.
- Escalate technical issues as required.
- Perform routine software and hardware configuration and installations.
- Deliver excellent customer service, ensuring users are updated throughout the resolution process.
- Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
- Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
- Experience with Azure Active Directory maintenance.
- VMware
- Desktop support experience for Windows 11 and macOS systems.
- Device management and monitoring experience, including Entra ID.
- ITIL Foundation knowledge, ideally certified.
- iOS/iPhone/iPad support and configuration.
- Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
Desirable Skills:
- LAN/WLAN administration (HP Procurve, Cisco Meraki).
- VOIP telephony systems (RingCentral, 3CX).
- Mobile device management experience.
IT Support Technician - Manchester City Centre
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IT Support Technician - Manchester in Alderley Edge employer: Adria Solutions Ltd
Join a dynamic team in Manchester where your skills as a 1st/2nd Line IT Support Engineer will be valued and nurtured. With a strong focus on career progression and comprehensive training in both cloud and on-premise technologies, you'll find ample opportunities to grow within a supportive work culture that prioritises employee development. Enjoy the benefits of working in a collaborative environment while providing essential support to end-users and enhancing your technical expertise.
