At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving queries efficiently.
- Company: Join a dynamic IT team in Cheshire with a focus on customer service.
- Benefits: Enjoy training opportunities, flexible work arrangements, and onsite parking.
- Other info: Great chance for career growth in a collaborative environment.
- Why this job: Be part of a supportive team while enhancing your tech skills.
- Qualifications: Experience with Office 365, desktop support, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
- Respond to and resolve technical queries and incidents, owning the resolution process.
- Prioritize incoming support requests effectively.
- Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
- Drive service improvements and contribute to process enhancements.
- Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
- Ensure all service-level agreements (SLAs) are met.
- Escalate technical issues as required.
- Perform routine software and hardware configuration and installations.
- Deliver excellent customer service, ensuring users are updated throughout the resolution process.
- Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
- Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
- Experience with Azure Active Directory maintenance.
- Desktop support experience for Windows 11 and macOS systems.
- Device management and monitoring experience, including Entra ID.
- ITIL Foundation knowledge, ideally certified.
- iOS/iPhone/iPad support and configuration.
- Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
Desirable Skills:
- LAN/WLAN administration (HP Procurve, Cisco Meraki).
- VOIP telephony systems (RingCentral, 3CX).
- Mobile device management experience.
Benefits:
- Training and Development opportunities
- 4 days office based - 1 day remote
- Onsite Parking
We think you need these skills to ace IT Support Technician - Cheshire in Alderley Edge
1st and 2nd Line Technical Support
Customer Service
Office 365 Management
Azure Active Directory Maintenance
Windows 11 Support
macOS Support
Device Management
