At a Glance
- Tasks: Own and optimise chatbot performance across French and UK markets.
- Company: Join an innovative team shaping AI in a dynamic international environment.
- Benefits: Flexible hybrid work, travel opportunities, and modern office in Lyon.
- Other info: Exciting chance to work on cutting-edge AI projects and expand your career.
- Why this job: Directly influence AI's impact on customer experience and business growth.
- Qualifications: Experience with chatbots, strong French and English skills, and strategic thinking.
The predicted salary is between 50000 - 70000 € per year.
Step into a role where AI isn’t theoretical - it’s already live, evolving, and making an impact. You’ll be working on a production‑level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You’ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations.
Your environment:
- International, collaborative team with strong UK leadership and local integration in France
- Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon
- Travel between the UK and Lyon during onboarding for a smooth transition
- Modern offices in Lyon, conveniently located near Part‑Dieu station
What you’ll be doing:
- You’ll take ownership of chatbot performance and continuous improvement across French and UK markets:
- Design, test, and optimise chatbot prompts in French and English
- Build and manage a structured continuous improvement cycle
- Audit and enhance the knowledge base (Intercom Articles)
- Collaborate with business teams to keep content accurate and up to date
- Create and maintain performance dashboards (resolution, CSAT, escalations, cost)
- Deliver regular insights and reporting to the Head of Operational AI
- Identify anomalies and optimisation opportunities within Intercom
- Support chatbot expansion into new products, use cases, and markets
Technical expertise:
- Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered)
- Proven experience improving chatbot performance through prompt design
- Strong understanding of LLM concepts (grounding, retrieval, hallucination)
- Confident in building reports using Excel or Google Sheets
- Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.)
Behavioural skills:
- Native‑level French and fluent English (C1/C2)
- Highly autonomous and comfortable working across international teams
- Structured, methodical approach with the ability to think strategically
- Curious and forward‑thinking, especially about applied AI
Nice to have:
- Experience in international or multi‑market environments
- Familiarity with the construction sector or compliance platforms
Why this role stands out:
This isn’t a maintenance role - it’s an opportunity to actively shape how AI is used across a growing international business. You’ll combine hands‑on optimisation with strategic input, working at the intersection of AI, operations, and customer experience.
AI Chatbot & Conversational Design Specialist (French speaking) employer: Adria Solutions Ltd
Join a forward-thinking company that values innovation and collaboration, where your role as an AI Chatbot & Conversational Design Specialist will directly influence the performance of cutting-edge AI technology. With a hybrid work setup in Lyon, you’ll enjoy flexibility while being part of an international team that fosters growth and creativity, offering unique opportunities to shape the future of AI across diverse markets. Benefit from a supportive work culture that prioritises employee development and provides access to modern office facilities conveniently located near Part-Dieu station.
StudySmarter Expert Advice🤫
We think this is how you could land AI Chatbot & Conversational Design Specialist (French speaking)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working with AI chatbots. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your chatbot designs or any relevant projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s AI initiatives. Understand their chatbot's performance metrics and come ready with ideas on how you could improve them. It shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace AI Chatbot & Conversational Design Specialist (French speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Chatbot & Conversational Design Specialist role. Highlight your experience with chatbot platforms and any relevant metrics you've improved, as this will show us you understand what we're looking for.
Show Off Your Language Skills:Since this role requires native-level French and fluent English, don’t forget to showcase your language abilities. Use both languages in your application where appropriate, and maybe even include a brief example of your work in conversational design.
Be Data-Driven:We love numbers! When discussing your past experiences, include specific metrics that demonstrate your impact on chatbot performance. This could be anything from resolution rates to customer satisfaction scores – it’ll help us see how you can contribute to our goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Chatbot Inside Out
Before the interview, make sure you’re familiar with chatbot platforms, especially Intercom. Brush up on your knowledge of LLM concepts and be ready to discuss how you've improved chatbot performance in the past. This will show that you’re not just a candidate but someone who can hit the ground running.
✨Showcase Your Bilingual Skills
Since this role requires native-level French and fluent English, prepare to demonstrate your language skills during the interview. You might be asked to switch between languages or explain technical concepts in both. Practising common phrases and terminology in both languages can give you an edge.
✨Bring Data to the Table
Be ready to discuss specific metrics you’ve worked with, like resolution rates and CSAT scores. Prepare examples of how you’ve used data to drive improvements in chatbot performance. This will highlight your analytical skills and your ability to contribute to performance dashboards.
✨Emphasise Your Collaborative Spirit
This role involves working with international teams, so it’s crucial to showcase your teamwork skills. Share examples of how you’ve collaborated with different departments to enhance chatbot content or performance. Highlighting your ability to work autonomously while still being a team player will resonate well with the interviewers.
