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- Tasks: Provide top-notch IT support and drive tech improvements daily.
- Company: Join a dynamic IT team focused on user satisfaction and efficiency.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact while empowering users through technology.
- Qualifications: 3+ years in IT support, strong skills in Microsoft 365 and Active Directory required.
- Other info: Ideal for proactive problem solvers ready to tackle exciting IT projects.
Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects.
You’ll be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology.
Key Responsibilities- Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments.
- Own, track, and report on helpdesk support tickets and their resolution effectiveness.
- Standardise IT processes, systems, and documentation to ensure consistency and compliance.
- Work alongside suppliers and service providers to ensure high service standards.
- Assist in IT infrastructure monitoring, daily contingency checks, and backup management.
- Identify and implement opportunities to improve IT infrastructure security and efficiency.
- Train users and assess training needs to support adoption of IT solutions.
- Support asset tagging, hardware maintenance, and vendor contract management.
- Take part in IT projects and maintenance activities in line with departmental objectives.
- Minimum 3 years' experience in 1st and 2nd Line IT support roles.
- Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems.
- Experience working with users in on-premise, hybrid, and remote setups.
- Ability to manage 3rd party vendors and support contracts.
- GCSE in IT (or equivalent qualification).
- Familiarity with Veeam and VMware products.
- Experience with ERP systems and mobile device management.
- Participation in IT-related project work.
- Microsoft certifications and/or ITIL qualification.
- Previous experience in a small to medium enterprise (SME) environment.
This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You’ll play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support.
Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you.
1st / 2nd Line Support Engineer employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your experience with helpdesk and ticketing systems. Be ready to share examples of how you've effectively managed support tickets and improved user satisfaction in previous roles, as this will demonstrate your capability in a similar environment.
✨Tip Number 3
Showcase your problem-solving skills by preparing for scenario-based questions. Think of common IT issues you've resolved and be ready to explain your thought process and the steps you took to reach a solution.
✨Tip Number 4
Network with current or former employees of the company if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support roles. Emphasise your hands-on experience with Active Directory, Microsoft 365, and any relevant IT certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user support and technology improvement. Mention specific examples of how you've resolved IT issues and contributed to projects in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to helpdesk systems, hardware troubleshooting, and vendor management. This will demonstrate your capability to meet the job requirements.
Showcase Problem-Solving Abilities: Include examples in your application that illustrate your problem-solving skills. Describe situations where you improved IT processes or enhanced user satisfaction through your support.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with key technologies like Active Directory, Microsoft 365, and VoIP systems. Highlight specific examples of how you've resolved issues in these areas to demonstrate your expertise.
✨Understand the Company Culture
Research the company’s values and work environment. Be ready to explain how your proactive approach to user support aligns with their mission to drive efficiency and user satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle common IT support scenarios, such as troubleshooting a hardware issue or managing a helpdesk ticket.
✨Emphasise Communication Skills
As a 1st and 2nd Line Support Engineer, communication is key. Be ready to discuss how you’ve effectively communicated technical information to non-technical users and how you’ve trained colleagues on new IT solutions.
