At a Glance
- Tasks: Provide top-notch IT support and improve user satisfaction daily.
- Company: Join a dynamic IT team focused on technology improvement and user empowerment.
- Benefits: Enjoy a collaborative environment with opportunities for growth and skill development.
- Why this job: Make a real impact by driving digital efficiency and supporting colleagues with tech.
- Qualifications: 3+ years in IT support, strong skills in Active Directory and Microsoft 365 required.
- Other info: Ideal for proactive individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
Are you a proactive IT professional passionate about user support and technology improvement? We are looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you will help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects.
You will be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology.
Key Responsibilities- Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments.
- Own, track, and report on helpdesk support tickets and their resolution effectiveness.
- Standardise IT processes, systems, and documentation to ensure consistency and compliance.
- Work alongside suppliers and service providers to ensure high service standards.
- Assist in IT infrastructure monitoring, daily contingency checks, and backup management.
- Identify and implement opportunities to improve IT infrastructure security and efficiency.
- Train users and assess training needs to support adoption of IT solutions.
- Support asset tagging, hardware maintenance, and vendor contract management.
- Take part in IT projects and maintenance activities in line with departmental objectives.
- Minimum 3 years' experience in 1st and 2nd Line IT support roles.
- Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems.
- Experience working with users in on-premise, hybrid, and remote setups.
- Ability to manage 3rd party vendors and support contracts.
- GCSE in IT (or equivalent qualification).
- Familiarity with Veeam and VMware products.
- Experience with ERP systems and mobile device management.
- Participation in IT-related project work.
- Microsoft certifications and/or ITIL qualification.
- Previous experience in a small to medium enterprise (SME) environment.
This role supports the delivery of our clients' company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You will play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support.
Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we would love to hear from you.
1st / 2nd Line Support Engineer X 2 employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer X 2
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Having hands-on experience or even personal projects showcasing these skills can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Since this role involves resolving IT queries, having examples ready that demonstrate your troubleshooting skills will show your capability to handle the responsibilities effectively.
✨Tip Number 4
Stay updated on the latest trends in IT support and infrastructure management. Being knowledgeable about emerging technologies and best practices can help you impress during discussions about improving IT systems and user support.
We think you need these skills to ace 1st / 2nd Line Support Engineer X 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support roles. Emphasise your hands-on experience with Active Directory, Microsoft 365, and any relevant IT certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user support and technology improvement. Mention specific examples of how you've resolved IT issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to helpdesk systems, hardware troubleshooting, and vendor management. This will demonstrate your capability to meet the job requirements.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to contribute to the company's IT projects and user satisfaction. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Adria Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with key technologies like Active Directory, Microsoft 365, and VoIP systems. Highlight specific examples of how you've resolved issues in these areas to demonstrate your expertise.
✨Emphasise User Support Experience
Since this role focuses on user support, share stories that illustrate your ability to communicate effectively with users. Discuss how you've handled difficult situations and ensured user satisfaction in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to answer scenario-based questions that test your problem-solving skills. Think about past challenges you've faced in IT support and how you approached them, focusing on the outcomes and improvements made.
✨Familiarise Yourself with Company Culture
Research the company’s values and culture before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to their team dynamics and overall objectives.