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For Companies At a Glance
- Tasks: Be the friendly face and voice of support for our residents.
- Company: Join Adra, a vibrant housing organisation in North Wales.
- Benefits: Enjoy a competitive salary and the chance to make a real impact.
- Why this job: Great opportunity to develop your skills in a supportive team environment.
- Qualifications: Fluency in Welsh is essential; customer service experience is a plus.
- Other info: Temporary position for up to 12 months, with two roles available.
The predicted salary is between 20200 - 21200 £ per year.
Are you passionate about great service? Join a vibrant and ambitious housing organisation and be the friendly face and voice of support to our residents.
Customer Service Officer (2 positions available)
Pwllheli
- 37 hours per week, temporary position (up to 12 months)
- £24,243 – £26,586 per annum
Please Note: Applicants must be authorised to work in the UK
We are Adra. We provide quality homes in North Wales. We\’re not an organisation that stands still. Over the coming years we will have built a significant number of homes outside the county, with an ambition to be providing several hundred more high quality homes across North Wales. Although highly ambitious, we are equally determined to protect and develop the rich culture and heritage of the communities we serve.?
Key Responsibilities
General
- Contribute to the ‘one team\’ approach throughout Adra, providing a consistent service to tenants and assistance to colleagues throughout the organisation as required
- Adhere to Adra policies and procedures and contribute to delivering service plans and objectives as required
Service Delivery
- To ensure the excellent provision of services to tenants and other service users, delivering aspirational customer satisfaction
- Ensure that performance targets are met relating to the allocated area of work
- To ensure effective communication and working relationships with colleagues across Adra services, and external agencies/ organisations
Business Development
- Be involved in undertaking effective consultation with tenants and other relevant stakeholders
- To communicate effectively with customers, staff and other appropriate stakeholders
Performance and Quality
- To ensure that relevant targets, key performance indicators, and service standards relating to the allocated service are met
- Adhere to Health, Safety, Quality, and Environment policies and practices.
- To provide accurate statistical and appropriate information as required and within set timescales
Language Requirements: Fluent in spoken and written Welsh language
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.
Closing Date: 14/08/2025 12:00pm
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Customer Service Advisor, Housing Assistant, Tenant Liaison Officer, Service Coordinator, Client Services Representative, Helpdesk Assistant, Resident Support Officer, Customer Engagement Officer, Call Centre Advisor, Community Support Assistant.
Ydych chi\’n angerddol am wasanaeth gwych? Ymunwch â sefydliad tai bywiog ac uchelgeisiol a byddwch yn wyneb cyfeillgar a llais cefnogaeth i\’n preswylwyr.
Swyddog Gwasanaeth Cwsmeriaid (2 swydd ar gael)
Pwllheli
- 37 awr yr wythnos, swydd dros dro (hyd at 12 mis)
- £24,243 – £26,586 y flwyddyn
Noder: Rhaid i ymgeiswyr fod wedi\’u hawdurdodi i weithio yn y DU
Ni yw Adra. Darparwr cartrefi o safon yng Ngogledd Cymru. Nid ydym yn sefydliad sy\’n aros yn ei unfan. Dros y blynyddoedd i ddod byddwn wedi adeiladu nifer sylweddol o gartrefi y tu allan i\’r sir, gyda\’r uchelgais i fod yn darparu cannoedd fwy o gartrefi o ansawdd uchel ledled Gogledd Cymru. Er ein bod yn uchelgeisiol iawn, rydym yr un mor benderfynol o amddiffyn a datblygu diwylliant a threftadaeth gyfoethog y cymunedau yr ydym yn eu gwasanaethu.?
Cyfrifoldebau Allweddol
Cyffredinol
- Cyfrannu tuag at y dull o weithio ‘un tîm\’ ar draws Adra gan roi gwasanaeth cyson i denantiaid a chymorth i gyd-weithwyr ar draws y sefydliad yn ôl y gofyn
- Cadw at bolis au a gweithdrefnau Adra a chyfrannu at gynlluniau ac amcanion cyflawni gwasanaeth yn ôl y gofyn
Darparu Gwasanaeth
- Sicrhau darparu gwasanaethau gwych i denantiaid a defnyddwyr gwasanaeth eraill gan sicrhau boddhad cwsmer
- Sicrhau bod targedau perfformio sy\’n ymwneud â\’r maes gwaith yn cael eu cwrdd
- Sicrhau cyfathrebu effeithiol a bod gennych berthnasau gwaith effeithiol gyda chyd-weithwyr ar draws Adra ac yn allanol gydag asiantaethau / sefydliadau
Datblygiad Busnes
- Cymryd rhan mewn ymgynghori effeithiol gyda thenantiaid a rhanddeiliaid perthnasol eraill
- Cyfathrebu\’n effeithiol gyda chwsmeriaid, staff a rhanddeiliaid priodol eraill
Perfformiad ac Ansawdd
- Sicrhau bod targedau, dangosyddion perfformio allweddol a safonau gwasanaeth perthnasol sy\’n ymwneud â\’r gwasanaeth penodol yn cael eu cwrdd
- Cadw at bolis au ac arferion Iechyd, Diogelwch, Ansawdd a\’r Amgylchedd
- Darparu gwybodaeth ystadegol briodol a chywir fel bod gofyn ac o fewn yr amserlen sydd wedi ei chytuno
Gofynion Iaith: Rhugl yn y Gymraeg yn ysgrifenedig ac ar lafar.
Sut i wneud cais am y rôl:
Os oes gennych y sgiliau a\’r profiad sydd eu hangen ar gyfer y swydd hon, cliciwch ar “gwneud cais” heddiw, a chewch eich cyfeirio i wefan y cwmni i gyflwyno ffurflen gais.
Dyddiad Cau: 14/08/2025 12:00pm
Rhaid i chi fod â\’r awdurdod i weithio yn y DU. Dim asiantaethau os gwelwch yn dda.
Mae sgiliau a phrofiad addas eraill yn cynnwys Cynghorydd Gwasanaeth Cwsmeriaid, Cynorthwyydd Tai, Swyddog Cyswllt Tenantiaid, Cydlynydd Gwasanaeth, Cynrychiolydd Gwasanaethau Cleientiaid, Cynorthwyydd Desg Gymorth, Swyddog Cymorth Preswylwyr, Swyddog Ymgysylltu â Chwsmeriaid, Cynghorydd Canolfan Alwadau, Cynorthwyydd Cymorth Cymunedol.
Customer Service Officer in Pwllheli employer: ADRA
Contact Detail:
ADRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Pwllheli
✨Tip Number 1
Familiarise yourself with Adra's mission and values. Understanding their commitment to quality homes and community heritage will help you align your responses during interviews, showcasing your passion for their goals.
✨Tip Number 2
Brush up on your Welsh language skills, both spoken and written. Since fluency is a requirement, being able to demonstrate your language proficiency in conversations or role-play scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will resonate well with the role's focus on tenant satisfaction.
✨Tip Number 4
Network with current or former employees of Adra if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Officer in Pwllheli
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Adra is looking for in a Customer Service Officer.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or relevant experience you have. Use specific examples to demonstrate your ability to provide excellent service and work effectively within a team.
Showcase Language Skills: Since fluency in Welsh is required, make sure to mention your language proficiency clearly in your application. If you have any certifications or relevant experiences that showcase your Welsh language skills, include those as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working for Adra. Discuss how you can contribute to their mission of providing quality homes and excellent service to residents.
How to prepare for a job interview at ADRA
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Teamwork Skills
Since the role emphasises a 'one team' approach, be prepared to discuss how you've successfully collaborated with colleagues in previous roles. Highlight any experiences where teamwork led to improved service delivery or problem-solving.
✨Familiarise Yourself with Adra's Values
Research Adra and understand their mission and values. Be ready to discuss how your personal values align with theirs, especially regarding community service and housing development, as this shows your commitment to their goals.
✨Prepare for Language Proficiency Questions
As fluency in Welsh is required, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Welsh to show your confidence and ability to communicate effectively with residents.
