WorkForce Software, Senior Implementation Consultant - Advanced Scheduling

WorkForce Software, an ADP company, is hiring a Sr. Consultant - Retail Forecasting and Scheduling. Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? If so, this may be an opportunity for you.

As a Senior Functional Implementation Consultant, you will carry the WorkForce Software (WFS) relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry-leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long-term success. Once WorkForce’s services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees.

Every day, you will partner with clients to learn and understand their business needs; analyse existing systems, interface requirements, and business processes; and guide clients towards the best WorkForce solution. You will use your deep knowledge of Human Capital Management to design and build complex solutions for our enterprise client base, including the Fortune 500. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.

Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
• Implement WorkForce Software Technologies. You will analyse existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce solution.
• Partner Internally. You will collaborate with associates in sales and support and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate. You will work on multiple time-sensitive projects and follow-up items simultaneously. You will share essential information with clients and the teams you work with at ADP.

TO SUCCEED IN THIS ROLE: Required Qualifications

• You have at least 4-6 years of experience working in software implementations.
• Forecasting and Scheduling experience in the Retail or Hospitality industry.
• Familiar with SQL databases and comfortable with "select" and "update" queries.
• Strong Excel skills and the ability to manage large sets of data and manipulation of data files.
• You have experience with Waterfall or Agile methodologies.
• You will have the ability to travel up to 50% with the potential for international travel.
• Applicants for this role should be willing to work in a hybrid capacity from one of our offices in Livonia, Alpharetta, or Roseland.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

• Strong comprehension of implementation principles and lifecycles.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, client-focused team and establish excellent working relationships.
• Familiarity with or background in HR, Payroll, or Workforce Management.
• Experience providing application support for complex software systems.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!