Technical Implementation Consultant

Responsibilities

• Configure the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to client business requirements using JavaScript, HTML, or other scripting tools.
• Lead and participate in business requirements gathering and refinement with the client in meetings and client workshops, including creating and maintaining business requirement documents, use cases, and process diagrams.
• Understand the WorkForce Software product configuration requirements, including correct naming conventions, database impacts, template customization, troubleshooting settings, and correct sequencing of product setting implementation.
• Understand project scope and implementation approach while identifying and escalating out‑of‑scope requirements to key stakeholders.
• Guide complex issues including administrative and configuration challenges.
• Communicate roadblocks and seek guidance in a timely manner.
• Create complex formulas that leverage mathematical and/or programming skills.
• Perform unit and system testing of the configured application and ensure test cases pass as described by their requirements.
• Engage with clients via in‑person, phone, and written communication to build rapport, establish trust, and deliver professional service.

Qualifications

• 4–6 years of experience in software implementations.
• 3–5 years of experience with programming languages, preferably JavaScript and/or SQL.
• Experience implementing or training on a packaged software system or highly complex internally developed application.
• Intermediate to advanced Microsoft Office skills, with a strong emphasis on Excel.
• Understanding of waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Familiarity with a report writer such as Crystal Reports, Cognos, Actuate, etc.
• Ability to travel up to 50%, including potential international travel.
• Willingness to work in a hybrid capacity from one of our offices in Milton Keynes, Bristol, Staines, or Cheadle.
• A college degree is desirable but not required; relevant experience and skills are critical.

Preferred Qualifications

• Strong comprehension of implementation principles and lifecycles.
• Demonstrated technical aptitude to learn quickly and adapt to new circumstances.
• Ability to work on a dynamic, client‑focused team and establish excellent working relationships.
• Familiarity with or background in HR, Payroll, or Workforce Management.
• Experience providing application support for complex software systems.

Other Acceptable Experiences

• Military experience, with recognition of discipline, commitment, and problem‑solving abilities.

Benefits

• Robust benefits program starting on Day 1, including health, dental, vision, and life insurance.
• Best‑in‑class health and wellness programs to support mental and physical well‑being.
• Paid time off for volunteer activities and community engagement.
• Opportunities for continuous learning through training, development, and mentorship.
• Inclusive culture that values equity, inclusion, belonging, and diverse perspectives.
• Access to Business Resource Groups for global networking and support.
• Strong focus on mentorship, career development, and progression within an agile environment.
• Company‑wide commitment to giving back and generating positive community impact.

Equal Employment Opportunity

We are an equal opportunity employer. We are committed to an inclusive, diverse and equitable workplace, and provide equal employment opportunities regardless of protected characteristics, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based on our operational needs, applicant merit, experience, ability, availability, cooperation, and job performance.

Ethics

We conduct business with the highest ethical standards, full compliance with all applicable laws, and expect our people to uphold integrity and foster an honest, respectful workplace.