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- Tasks: Lead UX design for a global client service platform, creating intuitive user experiences.
- Company: Join ADP, a leader in transforming client experiences with innovative technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on innovation and operational excellence.
- Why this job: Make a real impact on user experiences while working with cutting-edge technologies.
- Qualifications: 5 years of UX design experience and strong skills in Figma and Miro.
The predicted salary is between 36000 - 60000 £ per year.
ADP is hiring a Senior UX Designer - Staines or Bristol (Hybrid).
Are you inspired by designing at enterprise scale and making an impact on service teams around the world? Are you empathic to user needs and committed to leveraging research to create elegant, easy-to-use experiences? Well, this may be the role for you. Ready to design what's next?
ADP is expanding our Service Technology team with a Senior UX Designer role focused on our client-facing service platform. You'll design experiences that empower our clients worldwide as we scale our client support platform across the organization as part of ADP’s The Zone initiative. Your work will empower our clients to achieve their goals and will raise the bar for what a contemporary, highly intuitive, and effective client service portal can be.
As a Senior UX Designer, you’ll leverage your full range of user experience design expertise to craft innovative solutions for our service platform. Our best designers balance holistic thinking with hands-on execution, influencing at both strategic and tactical levels. You'll use your curiosity to uncover user problems, apply systems thinking to workflows within Salesforce’s Experience Cloud’s capabilities, and collaborate with cross-functional partners to build thoughtful, highly effective experiences.
To thrive in this role, you should have experience influencing product direction and partnering with senior stakeholders. Integrity, resilience, and creativity are must-haves in this job. As with any role in UX design, you will have challenges that inspire you to create something better, not weigh you down. We're looking for a designer with a hunger to try new things, elevate design practices, and deliver impact at scale.
About The Zone: The Zone is ADP's client-centric approach to re-imagining the HCM Client Experience in partnership with Salesforce. Designed to operate at a global scale, The Zone’s client portal will transform our client experiences with enhanced and personalized engagement opportunities powered by Salesforce’s Service Cloud platform to provide an unmatched, innovative approach to client service using all available evolving technologies. This platform is central to ADP's service delivery excellence and operational efficiency worldwide.
What You'll Do: Here's what you can expect on a typical day:
- Own the Design Process: Lead end-to-end UX for features from discovery through ideation and ultimately delivery.
- Design Intuitive Experiences: Create and enhance solutions for client self-service, knowledge and training management, case creation, case management, and other related workflows—all within Salesforce Experience Cloud’s framework.
- User Research Partnership: Champion user insights in every stage of the process. Partner with UX researchers to define studies, assist in synthesizing findings, and translate them into strategic design opportunities.
- Facilitate Alignment: Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions with product owners, solutions architects, and technical architects.
- Hands-on Design: Roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.
- Apply ADP Design System Mastery: Leverage ADP’s Waypoint Design System principles to create consistent, scalable experiences that work for a global client base.
- Operational Excellence: Model lean UX practices and agile design methods. Help shape design guidelines and processes to ensure consistency and efficiency.
- Innovation: Guide your work through experimentation, iteration, and exploring emerging technologies to push ADP's products forward.
To Succeed in This Role:
- Bachelor's degree OR equivalent
- 5 years of experience in UX design (product, interaction, visual, or service design)
- Strong expertise in Figma, Miro, and other current design/prototyping tools
- Deep understanding of UX principles, interaction design, and information architecture
- Experience designing for enterprise platforms at scale with demonstrated impact
- Proven ability to influence senior stakeholders and navigate complex organizational dynamics
- Comfortable presenting work confidently and advocating for user-centered design
- Collaborative mindset with a proactive, solutions-oriented approach
- Experience working in Agile development environments
Bonus Points:
- Salesforce experience: Experience designing for Salesforce Experience Cloud or other Salesforce products, including familiarity with Salesforce Lightning Design System (SLDS) principles and components.
- Service workflows: Understanding of service-oriented workflows, self-service concepts, CRM systems, and support tools.
- Industry knowledge: Experience with HR, payroll, or professional services industries
- Enterprise mindset: You’ve designed for large-scale platforms and understand the unique challenges of enterprise UX
- Positive energy: You bring optimism and resilience to your work, even when solving complex problems
- Systems thinker: You see the big picture and design with scale and consistency in mind
- Proactive approach: You anticipate needs, identify opportunities, and take initiative without being asked
Senior UX Designer in Staines employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Designer in Staines
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with potential employers, be ready to discuss your design process and how you’ve tackled user challenges.
✨Tip Number 3
Prepare for interviews by practising common UX design questions. Think about how you can showcase your experience with user research and collaboration with stakeholders. Remember, they want to see your thought process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior UX Designer in Staines
Some tips for your application 🫡
Show Your Passion for UX Design: Let your enthusiasm for user experience design shine through in your application. Share specific examples of how you've created intuitive and impactful designs in the past, especially in enterprise settings.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience with tools like Figma and Miro. Mention any projects where you’ve influenced product direction or collaborated with senior stakeholders.
Highlight Your Research Skills: Since user research is key in this role, emphasise your experience in gathering and applying user insights. Talk about how you've partnered with researchers to turn findings into actionable design strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at ADP
✨Know Your Design Process
Make sure you can clearly articulate your design process from start to finish. Be ready to discuss how you lead UX projects, from discovery through ideation to delivery. Highlight specific examples where you've owned the design process and the impact it had on the final product.
✨Showcase User-Centric Thinking
Prepare to demonstrate your understanding of user needs and how you've leveraged research in your previous roles. Bring examples of how you've partnered with UX researchers to translate insights into strategic design opportunities, especially in enterprise settings.
✨Communicate Effectively
Practice your communication skills, as you'll need to facilitate alignment among stakeholders. Be ready to share how you've driven decisions and advocated for user experience in discussions with product owners and technical architects. Clear communication is key!
✨Demonstrate Hands-On Skills
Bring a portfolio that showcases high-fidelity designs, prototypes, and reusable patterns. Be prepared to discuss your proficiency with tools like Figma and Miro, and how you've applied design systems in your work. Show them your hands-on approach to creating intuitive experiences!