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- Tasks: Lead UX design for a global client service platform, creating intuitive user experiences.
- Company: Join ADP, a leader in transforming client experiences with innovative technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by designing solutions that empower clients worldwide.
- Qualifications: 5 years of UX design experience and strong skills in Figma and Miro.
- Other info: Collaborative environment with a focus on innovation and user-centered design.
The predicted salary is between 36000 - 60000 £ per year.
ADP is hiring a Senior UX Designer. A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Staines or Bristol (Hybrid)
Are you inspired by designing at enterprise scale and making an impact on service teams around the world? Are you empathic to user needs and committed to leveraging research to create elegant, easy-to-use experiences? Well, this may be the role for you.
Ready to design what’s next? ADP is expanding our Service Technology team with a Senior UX Designer role focused on our client-facing service platform. You’ll design experiences that empower our clients worldwide as we scale our client support platform across the organization as part of ADP's The Zone initiative. Your work will empower our clients to achieve their goals and will raise the bar for what a contemporary, highly intuitive, and effective client service portal can be.
As a Senior UX Designer, you’ll leverage your full range of user experience design expertise to craft innovative solutions for our service platform. Our best designers balance holistic thinking with hands-on execution, influencing at both strategic and tactical levels. You’ll use your curiosity to uncover user problems, apply systems thinking to workflows within Salesforce’s Experience Cloud’s capabilities, and collaborate with cross-functional partners to build thoughtful, highly effective experiences.
To thrive in this role, you should have experience influencing product direction and partnering with senior stakeholders. Integrity, resilience, and creativity are must-haves in this job. As with any role in UX design, you will have challenges that inspire you to create something better, not weigh you down. We’re looking for a designer with a hunger to try new things, elevate design practices, and deliver impact at scale.
About The Zone: The Zone is ADP's client-centric approach to re-imagining the HCM Client Experience in partnership with Salesforce. Designed to operate at a global scale, The Zone's client portal will transform our client experiences with enhanced and personalized engagement opportunities powered by Salesforce's Service Cloud platform to provide an unmatched, innovative approach to client service using all available evolving technologies. This platform is central to ADP's service delivery excellence and operational efficiency worldwide.
Like what you see? Apply now! Learn more about ADP at /careers
What You’ll Do: Here’s what you can expect on a typical day:
- Own the Design Process: Lead end-to-end UX for features from discovery through ideation and ultimately delivery.
- Design Intuitive Experiences: Create and enhance solutions for client self-service, knowledge and training management, case creation, case management, and other related workflows—all within Salesforce Experience Cloud's framework.
- User Research Partnership: Champion user insights in every stage of the process. Partner with UX researchers to define studies, assist in synthesizing findings, and translate them into strategic design opportunities.
- Facilitate Alignment: Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions with product owners, solutions architects, and technical architects.
- Hands-on Design: Roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.
- Apply ADP Design System Mastery: Leverage ADP's Waypoint Design System principles to create consistent, scalable experiences that work for a global client base.
- Operational Excellence: Model lean UX practices and agile design methods. Help shape design guidelines and processes to ensure consistency and efficiency.
- Innovation: Guide your work through experimentation, iteration, and exploring emerging technologies to push ADP's products forward.
To Succeed in This Role:
- Bachelor's degree OR equivalent
- 5 years of experience in UX design (product, interaction, visual, or service design)
- Strong expertise in Figma, Miro, and other current design/prototyping tools
- Deep understanding of UX principles, interaction design, and information architecture
- Experience designing for enterprise platforms at scale with demonstrated impact
- Proven ability to influence senior stakeholders and navigate complex organizational dynamics
- Comfortable presenting work confidently and advocating for user-centered design
- Collaborative mindset with a proactive, solutions-oriented approach
- Experience working in Agile development environments
Bonus Points:
- Salesforce experience: Experience designing for Salesforce Experience Cloud or other Salesforce products, including familiarity with Salesforce Lightning Design System (SLDS) principles and components.
- Service workflows: Understanding of service-oriented workflows, self-service concepts, CRM systems, and support tools.
Senior UX Designer employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you directly to hiring managers.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work, especially projects that demonstrate your ability to create intuitive experiences. Share it during interviews or even in casual conversations with potential employers.
✨Tip Number 3
Prepare for interviews by practising common UX design questions and scenarios. Think about how you can showcase your problem-solving skills and your experience with user research. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ADP.
We think you need these skills to ace Senior UX Designer
Some tips for your application 🫡
Show Your Passion for UX Design: Let us see your enthusiasm for user experience design in your application. Share examples of how you've created intuitive designs and improved user satisfaction in your previous roles. This will help us understand your commitment to making an impact!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Senior UX Designer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at ADP
✨Know Your Design Process
Make sure you can clearly articulate your design process from start to finish. Be ready to discuss how you lead UX projects, from discovery through ideation to delivery. Highlight specific examples where you've owned the design process and the impact it had on the final product.
✨Showcase User Research Skills
Prepare to talk about how you champion user insights in your work. Discuss your experience partnering with UX researchers and how you've translated findings into strategic design opportunities. Bring examples of how user research has influenced your designs.
✨Communicate Effectively
Strong communication skills are key for this role. Practice how you'll bring stakeholders together and drive decisions. Be ready to share instances where you've advocated for user experience in discussions with product owners or technical architects.
✨Demonstrate Hands-On Design Experience
Be prepared to showcase your hands-on design skills. Bring a portfolio that includes high-fidelity designs, prototypes, and reusable patterns. Make sure to highlight your expertise in tools like Figma and Miro, and how you've applied design systems in your previous work.
