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- Tasks: Lead a dynamic team to enhance client relationships and drive revenue growth.
- Company: Join ADP UK, a leader in client success with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by championing client needs and driving business success.
- Qualifications: 3+ years of leadership experience in professional services or BPO.
- Other info: Be part of a supportive environment that values internal progression and teamwork.
The predicted salary is between 43200 - 72000 £ per year.
We are hiring for a Senior Manager Client Success!
Location: Our Cheadle office - Southgate Centre One, Heald Green, Cheadle, SK8 3PW
Hybrid working - 3 days in office and 2 days from home
Leading one of ADP UK’s highly experienced and successful Account and Relationship management teams. You will be focused on championing the needs of our clients, in order to deliver class leading retention rates whilst also identifying and delivering revenue opportunities. You will provide senior level engagement in support of ADP’s Excom, creating strong c-level business-to-business relationships to drive increased engagement with client decision makers. Contribute to and influence towards the vision of the department to ensure ongoing success and future growth for UK, Ireland and other ESI business units. You and your team of Account Directors and Account Managers will champion client experience across our organisation, helping everyone focus on retention, client likelihood or recommend and maximising every opportunity.
THINGS YOU’LL DO:
- Provide senior level client engagement
- Leading teams to improve client experience, on a day-to-day basis
- To deliver stronger relationships between ADP and the clients
- To identify and mitigate potential client revenue loss risk
- Ownership and effective decision making which align with the business KPI’s, in particular Retention, Revenue, NPS and NOI
- Define and execute the client relationship and engagement strategy for the Account Management function
- Provide a deep and rich reference repository
- Develop Client Account Plans and Client Engagement models
- Create clear and consistent client facing collateral and materials
- Build brilliant relationships with our senior client contacts
- Manage and oversee a broad, high value client base by ensuring these are allocated and managed accordingly by the teams to deliver against the Account Management focus areas and metrics of retention and revenue growth
- Support in ensuring that all aged debtor issues are brought to a conclusion
- Proactively develop the team to ensure solid succession plans in order to futureproof the department and demonstrate associate progression
- Encourage, promote and demonstrate internal progression within ADP
- Operate a team structure that is aligned to deliver our retention and sales ambitions
- Deliver inspirational leadership to your group that results in improved Associate engagement scores
- Play a key role within the Senior Service Team
- Perform other duties and business initiatives as required and as the Business dictate
WHAT YOU’LL NEED:
- 3+ years of experience as a leader in professional Services/BPO or Employment Agencies with a solid track record.
- Excellent analytical and presentation skills are required, with the confidence to deliver at CxO and Excom level
- Networking and relationship building, internal to ADP and with Clients
- Influencing and negotiation at all levels to CxO and Excom
- First class verbal and written communication skills
- Ability to lead, motivate and develop a multi-functional team
- Teamwork and co-operation
- Financial and commercial acumen
- Excellent time management
- Flexibility
- Lateral thinking, innovation and problem solving
- Will to win and tenacity
BONUS POINTS FOR EXPERIENCE / KNOWLEDGE OF:
- Knowledge of HR
Senior Manager Client Success employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Client Success
✨Tip Number 1
Get to know the company inside out! Research ADP's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to client success. Think about how you can demonstrate your leadership skills and past successes in similar roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Manager Client Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager Client Success role. Highlight your experience in client engagement and team leadership, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can contribute to our vision. Be sure to mention specific achievements that demonstrate your ability to drive retention and revenue.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We’re looking for someone who can inspire and develop a team, so share examples of how you've motivated others and improved client experiences in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at ADP
✨Know Your Clients
Before the interview, research ADP's client base and understand their needs. Familiarise yourself with the challenges they face and think about how you can champion their success. This will show your potential employer that you're already thinking about how to improve client relationships.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where your leadership directly contributed to improved client retention or revenue growth. This will demonstrate your capability to inspire and motivate a team towards achieving business goals.
✨Master the Metrics
Be ready to discuss key performance indicators (KPIs) relevant to client success, such as retention rates and Net Promoter Score (NPS). Show that you understand how to measure success and can align your strategies with these metrics to drive results.
✨Engage with C-Level Insights
Since this role involves engaging with senior executives, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would build relationships at the CxO level and influence decision-making processes. This will highlight your readiness for high-level engagement.
