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- Tasks: Deliver world-class payroll services and ensure client satisfaction.
- Company: Join a leading company committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, private medical insurance, and study support.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact by providing excellent service and support to clients.
- Qualifications: Minimum 2 years UK payroll experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Our Cheadle office – Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, Manchester SK8 3PW
Working model: Hybrid – 3 days in office, 2 days from home
Job Purpose
Deliver world class service to clients. Process and deliver client payrolls and all other related services including end‑of‑year (EOY) requirements accurately and on time.
Key Objectives
- World class service delivery
- Accurate and timely payroll delivery
- Client retention
Key Duties / Tasks
- Collate, interpret and validate data supplied by clients for processing
- Process client data in line with departmental processes & procedures
- Communicate with clients in line with departmental processes and procedures
- Analyse and manage payroll output for accuracy and to meet legislative requirements
- Highlight and escalate/respond to any matter that may affect the smooth running of client payrolls
- Perform reconciliations and EOY processes as required by the client schedule
- Prepare and complete manually calculated payslips
- Respond to allocated client queries and take appropriate action in accordance with service level performance targets
- Liaise with other departments to meet client service definition criteria
- Ensure client payroll procedures manual is current
- Provide information as necessary to statutory bodies
- Maintain knowledge of current ADP products and services
- Maintain knowledge of current statutory legislation
- Work with other team members to meet payroll deadlines
- Participate in collation and analysis of payroll service performance statistics and resulting improvement plans
- Utilise knowledge to contribute to training programmes for new and less experienced staff
- Carry out other duties as required to fulfil the role
- Follow ADP policy as stated in the Associate Handbook
Skills and Knowledge
- Minimum of 2 years UK payroll experience
- Payroll legislation knowledge
- Strong customer service skills
- Good communication and influencing skills
- Results orientated
- Process and quality orientated
- Microsoft Office: Excel, Word, PowerPoint
Benefits
- 25 days holiday with option to buy/sell
- Pension scheme
- Life assurance cover
- Private medical insurance
- Employee discount portal
- Study support
- Employee volunteering scheme
Diversity, Equity, Inclusion & Equal Employment Opportunity
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, colour, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Payroll Assistant employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Payroll Assistant role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common payroll-related questions and practice your answers. We want you to feel confident and ready to showcase your skills and experience when you get that call.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate!
We think you need these skills to ace Payroll Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Assistant role. Highlight your UK payroll experience and any relevant skills that match the job description. We want to see how you can deliver that world-class service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how your experience aligns with our goals at StudySmarter. Keep it concise but impactful!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure in your CV and cover letter. We love seeing candidates who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ADP
✨Know Your Payroll Stuff
Make sure you brush up on your UK payroll legislation and processes. Familiarise yourself with common payroll terms and practices, as well as any recent changes in legislation that might affect payroll operations. This will show that you're not just a candidate, but someone who is genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves delivering world-class service to clients, be prepared to share examples of how you've successfully handled client queries or resolved issues in the past. Highlight your strong communication skills and how you can influence positive outcomes for clients.
✨Demonstrate Attention to Detail
Accuracy is key in payroll processing, so be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to double-check your data and avoid errors, as this will resonate well with the interviewers.
✨Be Ready to Collaborate
This position requires working closely with other departments, so think about times when you've successfully collaborated with colleagues to meet deadlines or improve processes. Emphasising your teamwork skills will show that you're a good fit for their hybrid working model.