Learning Consultant

Learning consultant

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY

The Learning Consultant is responsible for delivering instructor‑led (onsite and virtual) training on the GlobalView technical features and functional aspects of all solutions to enable the effective use of systems, tools, and processes by learners, provide associates the ability to do their jobs, and to ensure clients are prepared for their initial and ongoing utilization of the multiple‑product offerings, features, and support services. The Learning Consultant may also conduct new hire orientation/organizational overview sessions and participate on rotational training assignments as required. The Learning Consultant will also provide input to the instructional design team for enhancements and updates to existing training curriculum and may participate in the instructional development process by testing/editing materials and by providing feedback regarding class flow, hands‑on exercises, and knowledge checks. In addition, the Learning Consultant will also be asked to provide consultative input using a big‑picture view of client and associate needs/gaps in relation to task focus and completion. The Learning Consultant will also be responsible for conducting field observations and participating in field activities such as: side‑by‑side calls and roundtables to drive associate engagement and ensure content remains relevant, updated, and effective.

RESPONSIBILITIES

Delivery:

• Deliver functional, technical, and/or soft skills training to associates and clients with focus on GV product. This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes. Apply adult learning theory to adapt delivery to learning styles of participants. Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met. Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.
• Deliver core orientation and service skills training programs in addition to product training.

Effectiveness:

• Consult with instructional designers on curricula effectiveness and makes recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience. Identify opportunities to integrate curriculum among products as well as opportunities to blend curriculum among products and enhance scalability and operational efficiencies.

Functional Knowledge:

• Keep up-to-date and proficient on products and processes used by the Learning & Performance organization to facilitate training (e.g., Virtual training tools), prep the classroom (e.g., Desktop imaging/cleanup tools) and enroll and track course enrollment (e.g., Learning Management System). Maintain all relevant certifications to products and services. Keep abreast of the latest industry trends in regards to service skills, communications skills, and facilitation skills.

Consulting:

• Understand associate performance goals and consult with associates on how to best apply tools and processes to efficiently and effectively perform their roles. May provide feedback to participants’ managers, the Learning Business Partner, or Enterprise Learning leadership on skill gaps that exist within the business group or job function and recommend solutions for bridging gaps.
• Where applicable, understand client business needs and consult with clients on how to best utilize products and services to meet the business need. This includes a thorough understanding of technical best practices to optimize the system performance.
• Lead learning content development and delivery projects that are specific to the supported business or organization. The projects provide specialized or customized curricula for associates and/or clients, usually based upon existing courses or content.

Administrative:

• Perform administrative responsibilities such as Learning Management System tasks, class survey distribution, completion of monthly status reports, and time tracking responsibilities.

Monitor:

• Assist in overseeing the daily operations of the Learning Delivery team, with guidance from leadership to include: identifying and implementing best practices (i.e. virtual delivery techniques, certification standards, facilitation practices), executing components of the Learning Delivery Consultant certification program, monitoring workload of Learning Delivery Consultant, monitoring status of delivery projects, establishing and analyzing metrics to monitor effectiveness and efficiency of team, and communicating status to project managers and leadership. Prepares reports and provides written evaluations/observation feedback for the manager.
• Perform other related duties as assigned.

QUALIFICATIONS REQUIRED

• Education: Bachelor\’s Degree with major area of concentration in Training, Education, Human Resources, Business, or other related or technical fields.
• Minimum experience in the area: 1–3 Years Experience payroll support service, implementation or equivalent knowledge/experience with pertinent HCM products/solutions with focus on GV.
• Fluency in English and other language.

Preferred Qualifications / BONUS POINTS FOR THESE

• French – B2/C1 level.
• Experience using Webex or other virtual delivery tools.
• Aptitude to quickly pick up and learn new content and skills.