WorkForce Software, Implementation Consultant in Gildersome

Overview

WorkForce Software, an ADP company, is hiring a Functional Implementation Consultant.

If you are looking to grow your career in an agile, dynamic environment with opportunities to progress, and you value ongoing training, development, mentorship, equity, inclusion, and belonging, this may be an opportunity for you. Read on and decide for yourself.

As an Implementation Consultant, you will carry the WorkForce Software relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure long-term client success. Your work will impact the day-to-day lives of your clients’ employees.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide clients toward the best WorkForce solution. You will design and build complex solutions for our enterprise client base, including the Fortune 500, leveraging your knowledge of Human Capital Management.

To thrive in this role, you should build rapport, establish trust, and communicate professionally, both over the phone and in writing. Your client satisfaction scores should reflect your effectiveness. This role embraces pace, collaboration, and belonging in a culture that values inclusion.

A little about ADP: We are a global leader in human resources technology offering payroll, tax, benefits, and more. We cultivate an inclusive, down-to-earth culture that welcomes ideas and values belonging. We have been recognized as a global Best Places to Work and for diversity, equity, and inclusion. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

What You’ll Do

Responsibilities

• Onboard Clients. Create exceptional onboarding experiences for each product or service implementation. Help clients develop skills and confidence to use our products through expertise and relationship-building.
• Implement WorkForce Software Technologies. Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when implementing the WorkForce solution.
• Partner Internally. Collaborate with sales and support, and exchange routine information with the client project team regarding priorities, timeliness, and issues.
• Multi-Task & Communicate. Work on multiple time-sensitive projects and share essential information with clients and ADP teams.

Required Qualifications

• At least 2 years of experience in software implementations, specifically workforce management.
• Experience gathering and identifying customer business requirements from users and stakeholders, including creating and maintaining business requirements documents, use cases, and process diagrams.
• Familiarity with labor laws as they pertain to time and attendance rules, scheduling, and leaves of absence.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Experience with Waterfall or Agile methodologies.
• Ability to travel up to 50%, with potential for international travel.

Education & Experience

Required
”“A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military experience where skills such as teamwork, adaptability, organization, and follow-through help build team and client relationships, identify solutions, and achieve success.

You\’ll Love Working Here

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups with global networks and allies who share common interests.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Enjoy best-in-class benefits starting on Day 1.
• Focus on mental health and well-being; we support you as you serve clients and colleagues.
• Join a company committed to giving back and making a lasting positive impact in communities where we work and live.
• Get paid to pay it forward with company-paid volunteering time off.

About ADP

ADP: We are a global provider of cloud-based human capital management (HCM) solutions, uniting HR, payroll, talent, time, tax, and benefits administration, with leadership in outsourcing, analytics, and compliance. We value a down-to-earth culture that welcomes ideas, fosters innovation, and supports belonging. Learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, veteran status or disability. Hiring decisions are based on ADP’s operating needs and on merit, including qualifications, experience, ability, availability, cooperation, and performance.

Ethics

ADP conducts business with high ethical standards and compliance with laws. We expect our people to uphold our values and maintain an honest and respectful workplace. Learn more about ADP’s culture and values at https://jobs.adp.com/life-at-adp/.