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For Companies At a Glance
- Tasks: Manage client portfolios, enhance relationships, and drive retention and revenue growth.
- Company: Join ADP, a leader in payroll and HR solutions, committed to client success.
- Benefits: Enjoy hybrid work, 25 days holiday, private medical, and an annual bonus scheme.
- Why this job: Be part of a dynamic team focused on client experience and business growth.
- Qualifications: 3+ years in client account management with strong analytical and communication skills.
- Other info: Opportunity for professional development with paid study support and employee assistance programs.
The predicted salary is between 36000 - 60000 £ per year.
ADP are recruiting for a Client Success Manager!
Location: Our Cheadle office – Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW United Kingdom
Hybrid working – 3 days in office and 2 days from home
Full time permanent role
JOB PURPOSE:
Managing one of ADP UK’s Mid-market and Enterprise, highly valued client portfolios. You will be focused on championing the needs of our clients, to deliver class leading retention rates whilst also identifying and delivering revenue opportunities.
You will provide client engagement in support of ADP’s Excom and Senior Leaders, creating strong multi-level business-to-business relationships to drive increased engagement with client decision makers. Support the vision of the department to ensure ongoing success and future growth for UK, Ireland and other ESI business units.
You will champion client experience across our organisation, helping everyone focus on retention, client experience, growth and the maximisation of every opportunity.
THINGS YOU’LL DO: Responsibilities
- Provide multi-level client engagement
- Improve client experience, on a day-to-day basis
- Build brilliant relationships with our client contacts
- Manage and oversee a broad, high value client base
- To deliver stronger relationships between ADP and the clients
- To identify and mitigate potential client revenue loss risk
- Ownership and effective decision making which align with the business KPI’s, in particular Retention, Revenue and NPS
- Provide a deep and rich reference repository for client portfolio
- Create Client Account Plans, Client Relationship Analysis and Client Engagement models
- Create Client Improvement plans to mitigate issues & risks impacting client retention
- Create clear and consistent client facing collateral and materials
- Deliver against the Client Success focus areas and metrics of retention and revenue growth
- Support in ensuring that Client aged debtor issues are brought to a conclusion
- Develop strong working relationship with the relevant Heads of Service, Service Team Managers, Payroll Specialists and other Associates as required
- Play a key role within the Client Success Team and deliver on initiatives such as; Contract Renewal Strategy, Lost Business Forecasting, At Risk and Client Improvement Plans.
- Perform other duties and business initiatives as required and as the Business dictates
WHAT YOU’ll NEED:
- 3+ years of experience in client account management in professional Services/BPO or Employment Agencies with a solid track record
- Excellent analytical and presentation skills are required, with the confidence to deliver at CxO and Excom level
- Networking and relationship building, internal to ADP and with Clients
- Influencing and negotiation at all levels to CxO and Excom
- First class verbal and written communication skills
- Teamwork and co-operation
- Financial and commercial acumen
- Excellent time management
- Flexibility
- Lateral thinking, innovation and problem solving
- Will to win and tenacity
BONUS POINTS FOR EXPERIENCE / KNOWLEDGE OF:
- Knowledge of HR & Payroll drivers and processes is an advantage
- Demonstrable experience and achievement in a Client Success role
- Good understanding of payroll legislation and working practices within a bureau environment is desirable
BENEFITS:
- 25 days holiday with the option to buy/sell up tp 9 additional days
- Private medical
- Dental cover
- Employee discount portal
- Paid study support
- Employee assistance programme
- Annual bonus scheme
Client Success Manager employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarize yourself with ADP's client engagement strategies and success metrics. Understanding how they measure retention and revenue growth will help you align your experience with their expectations during the interview.
✨Tip Number 2
Network with current or former ADP employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and specific challenges faced in the Client Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved client experiences in previous roles. Highlighting your analytical skills and ability to build relationships will resonate well with the hiring team.
✨Tip Number 4
Stay updated on HR and payroll trends, as knowledge in these areas is a bonus for this position. Being able to speak confidently about industry drivers will set you apart from other candidates.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in client account management, particularly in professional services or BPO. Emphasize your analytical skills, relationship-building abilities, and any experience you have with HR and payroll processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of the role. Use specific examples from your past experiences to demonstrate how you can contribute to ADP's goals of retention and revenue growth.
Highlight Key Achievements: In both your CV and cover letter, make sure to include quantifiable achievements that reflect your ability to improve client experiences and drive business results. This could include metrics related to client retention, revenue growth, or successful project completions.
How to prepare for a job interview at ADP
✨Showcase Your Client Management Experience
Be prepared to discuss your previous experience in client account management. Highlight specific examples where you successfully improved client relationships and retention rates, as this role heavily focuses on managing a high-value client portfolio.
✨Demonstrate Analytical Skills
Since the position requires excellent analytical skills, come ready to discuss how you've used data to drive decisions in past roles. Prepare to explain how you analyze client feedback and metrics to enhance client experiences.
✨Prepare for Relationship Building Questions
Expect questions about how you build and maintain relationships with clients and internal teams. Share strategies you've used to foster strong connections and how these have led to successful outcomes.
✨Exhibit Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to demonstrate your verbal and written communication skills through examples of presentations or reports you've delivered to senior leaders.
