Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and drive retention and revenue growth.
- Company: Join ADP, a leader in payroll and HR solutions, focused on client success.
- Benefits: Enjoy hybrid work, 25 days holiday, private medical, and annual bonuses.
- Why this job: Be part of a dynamic team that champions client experience and drives business growth.
- Qualifications: 3+ years in client account management with strong analytical and communication skills.
- Other info: Opportunity for professional development with paid study support and employee discounts.
The predicted salary is between 36000 - 60000 £ per year.
ADP are recruiting for a Client Success Manager!
Location: Our Cheadle office – Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW United Kingdom
Hybrid working – 3 days in office and 2 days from home
Full time permanent role
JOB PURPOSE:
Managing one of ADP UK’s Mid-market and Enterprise, highly valued client portfolios. You will be focused on championing the needs of our clients, to deliver class leading retention rates whilst also identifying and delivering revenue opportunities.
You will provide client engagement in support of ADP’s Excom and Senior Leaders, creating strong multi-level business-to-business relationships to drive increased engagement with client decision makers. Support the vision of the department to ensure ongoing success and future growth for UK, Ireland and other ESI business units.
You will champion client experience across our organisation, helping everyone focus on retention, client experience, growth and the maximisation of every opportunity.
THINGS YOU’LL DO: Responsibilities
- Provide multi-level client engagement
- Improve client experience, on a day-to-day basis
- Build brilliant relationships with our client contacts
- Manage and oversee a broad, high value client base
- To deliver stronger relationships between ADP and the clients
- To identify and mitigate potential client revenue loss risk
- Ownership and effective decision making which align with the business KPI’s, in particular Retention, Revenue and NPS
- Provide a deep and rich reference repository for client portfolio
- Create Client Account Plans, Client Relationship Analysis and Client Engagement models
- Create Client Improvement plans to mitigate issues & risks impacting client retention
- Create clear and consistent client facing collateral and materials
- Deliver against the Client Success focus areas and metrics of retention and revenue growth
- Support in ensuring that Client aged debtor issues are brought to a conclusion
- Develop strong working relationship with the relevant Heads of Service, Service Team Managers, Payroll Specialists and other Associates as required
- Play a key role within the Client Success Team and deliver on initiatives such as; Contract Renewal Strategy, Lost Business Forecasting, At Risk and Client Improvement Plans.
- Perform other duties and business initiatives as required and as the Business dictates
WHAT YOU’ll NEED:
- 3+ years of experience in client account management in professional Services/BPO or Employment Agencies with a solid track record
- Excellent analytical and presentation skills are required, with the confidence to deliver at CxO and Excom level
- Networking and relationship building, internal to ADP and with Clients
- Influencing and negotiation at all levels to CxO and Excom
- First class verbal and written communication skills
- Teamwork and co-operation
- Financial and commercial acumen
- Excellent time management
- Flexibility
- Lateral thinking, innovation and problem solving
- Will to win and tenacity
BONUS POINTS FOR EXPERIENCE / KNOWLEDGE OF:
- Knowledge of HR & Payroll drivers and processes is an advantage
- Demonstrable experience and achievement in a Client Success role
- Good understanding of payroll legislation and working practices within a bureau environment is desirable
BENEFITS:
- 25 days holiday with the option to buy/sell up tp 9 additional days
- Private medical
- Dental cover
- Employee discount portal
- Paid study support
- Employee assistance programme
- Annual bonus scheme
Client Success Manager employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarize yourself with ADP's services and client success strategies. Understanding how we engage with clients and the specific needs of our Mid-market and Enterprise clients will help you demonstrate your alignment with our goals during the interview.
✨Tip Number 2
Network with current or former ADP employees on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to build relationships and drive client retention. Highlighting your successes in similar roles will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Stay updated on industry trends related to HR and payroll processes. Being knowledgeable about these topics will not only impress us but also show your commitment to understanding the challenges our clients face.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client account management, especially in professional services or BPO. Emphasize your analytical skills and any achievements in client retention or revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Client Success Manager role. Mention specific examples of how you've built strong client relationships and improved client experiences in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description such as networking, influencing, negotiation, and communication. Provide concrete examples of how you've successfully applied these skills in past roles.
Showcase Your Knowledge: If you have knowledge of HR & Payroll processes, make sure to include this in your application. Demonstrating an understanding of payroll legislation and working practices can set you apart from other candidates.
How to prepare for a job interview at ADP
✨Showcase Your Client Management Experience
Be prepared to discuss your previous experience in client account management. Highlight specific examples where you successfully improved client relationships and retention rates, as this role heavily focuses on championing client needs.
✨Demonstrate Analytical Skills
Since the position requires excellent analytical skills, come ready to discuss how you've used data to drive decisions in past roles. Prepare to explain how you analyze client feedback and metrics to enhance client experiences.
✨Prepare for CxO Level Discussions
This role involves engaging with senior leaders and decision-makers. Practice articulating your ideas clearly and confidently, as well as how you would present strategies to improve client engagement at a high level.
✨Emphasize Team Collaboration
Client success is a team effort. Be ready to share examples of how you've worked collaboratively with cross-functional teams to achieve client goals. Highlight your teamwork and cooperation skills, as they are crucial for this role.
