At a Glance
- Tasks: Lead a team to implement innovative HR solutions for diverse clients.
- Company: Join WorkForce Software, part of ADP, a leader in human capital management.
- Benefits: Enjoy flexible work, top-notch benefits, and a culture that values inclusion.
- Other info: Dynamic environment with opportunities for growth and continuous learning.
- Why this job: Make a real impact by helping clients achieve long-term success with our solutions.
- Qualifications: 10+ years in people management and project management, preferably in HR or payroll.
The predicted salary is between 60000 - 80000 £ per year.
WorkForce Software, an ADP company, is hiring a Senior Implementation Manager. As a Senior Implementation Manager, you will be responsible for leading a team of professional consultants and project managers supporting the implementation process for new clients. You will carry the WorkForce Software (WFS) relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry-leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long-term success. You will ensure contractual responsibilities and timelines are met for complex projects of all sizes while holding our internal resources accountable.
The Senior Implementation Manager partners closely with clients to understand evolving business requirements and ensure consulting teams deliver high-quality solutions that maximize client value, adoption, and operational efficiency. This role combines client relationship management, delivery oversight, team leadership, and execution accountability. You will be responsible for establishing and managing clients’ expectations, changes or gaps in delivery and mitigate issues that may interfere with project success. Every day will be different because you will meet clients within different geographies and industries. The solutions you provide will differ based on the clients’ unique needs. Our top-ranked training will help to set you up for success!
To thrive in this role, you demonstrate honesty and compassion for clients’ needs. You can balance the client and internal teams’ needs to deliver projects on time while mitigating staffing risks and meeting financial objectives. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
What you’ll do:
- Oversee a portfolio of clients ensuring strong retention, satisfaction, and long-term partnership growth.
- Function as a strategic partner to clients, aligning solutions with business goals to increase adoption and realised value.
- Provide escalation management and resolution leadership for client delivery concerns.
- Lead client governance discussions that proactively address risks, identify growth opportunities, and reinforce account stability.
- Partner with teams on Statements of Work and change orders, ensuring accurate scoping, profitability, and margin optimization.
- Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives.
- Build a high-performing, engaged team culture through coaching, development, and performance management.
- Monitor and manage billable utilization, labour mix, and delivery costs to protect and improve margins while meeting contractual commitments.
TO SUCCEED IN THIS ROLE:
- 10+ years of people management, strong business acumen and experience collaborating with external clients.
- 10+ years of people management experience and project management orientation with enterprise software implementations.
- Familiarity with or background in HR, Payroll, or Workforce Management preferred.
- Experience with Agile and/or Waterfall project methodologies.
- Ability to work flexible hours and travel up to 50% with the potential for international travel.
- We have a flexible hybrid 3 days in the office work model at our offices in Milton Keynes, Bristol, Cheadle, or Staines.
Bonus points for these:
- You bring industry expertise to each client’s solution and apply best practices through in-depth client consultation.
- You take initiative to seek out answers, solutions, and positive outcomes.
- You are process-oriented with high attention to details.
- You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of time and attendance platforms.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
What are you waiting for? Apply today!
Sr. Manager, Implementation Services in Cheadle employer: ADP
ADP is an exceptional employer that fosters a culture of collaboration, innovation, and personal growth. As a Senior Contract Manager, you will thrive in an environment that values courageous conversations and encourages you to take ownership of complex challenges while delivering impactful solutions on a global scale. With a commitment to diversity, equity, and community engagement, ADP not only supports your professional development but also empowers you to make a meaningful difference in the lives of clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Manager, Implementation Services in Cheadle
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ADP!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ADP.
We think you need these skills to ace Sr. Manager, Implementation Services in Cheadle
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ADP. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ADP and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ADP. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ADP's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ADP
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ADP.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ADP will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ADP and how you would contribute to adapting HR strategies.
