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- Tasks: Deliver engaging training on payroll and HR processes to new associates.
- Company: Join a leading company focused on operational excellence and employee development.
- Benefits: Enjoy 25 days holiday, flexible benefits, and study support.
- Why this job: Make a real impact by shaping the skills of future payroll professionals.
- Qualifications: Experience in payroll operations and strong facilitation skills required.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Service Learning & Development Partner to join our Operational Excellence team within the Services organization!
Location: Our Cheadle office - Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle. SK8 3PW
Hybrid working - 3 days in office & 2 days from home
This role focuses on the delivery of operational training programs for new and existing associates across ADP’s Managed Services, with a primary focus on payroll processing. The specialist is responsible for onboarding associates through our Service Academy, ensuring consistent knowledge transfer across systems, workflows, and compliance standards. The successful candidate will follow Standard Operating Procedures (SOPs) to train and support the associates responsible for delivering high-volume, accurate, and compliant payroll and HR administrative services to ADP’s clients.
Key Responsibilities- Deliver instructor-led (virtual and in-person) operational training as part of the Service Academy, focusing on payroll, time & attendance, and HR administration processes.
- Ensure all training is delivered in accordance with Standard Operating Procedures (SOPs), ADP compliance requirements, and client-specific workflows.
- Facilitate knowledge acquisition through hands-on simulations, live demonstrations, and guided practice aligned to ADP systems and service standards.
- Act as a payroll subject matter expert during training sessions, responding to questions and providing practical context to support learning outcomes.
- Provide post-training coaching, performance observation, and support to ensure a smooth transition into live operations for new hires.
- Maintain and update training documentation, process guides, and learning content in collaboration with business stakeholders and SMEs.
- Evaluate training effectiveness through assessments, feedback, and performance metrics, and use insights to refine learning programs.
- Partner with Operational Excellence, Service Delivery Leaders, and Quality teams to identify skill gaps and recommend targeted learning solutions.
- Support refresher training and upskilling initiatives to address recurring knowledge gaps and enhance service capability.
- Expertise in payroll processing and time & attendance systems.
- Excellent facilitation, presentation, and learner engagement skills.
- Strong planning, organization, and time management.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration tools (Teams, Zoom).
- Analytical thinking with a focus on problem-solving and continuous improvement.
- Attention to detail and commitment to operational accuracy.
- Bachelor’s degree in Learning & Development, HR or related field.
- Minimum of 3 years’ experience in payroll operations or payroll training, preferably in a shared service or managed services environment.
- Proven experience facilitating training in both virtual and classroom settings.
- Working knowledge of UK payroll legislation and compliance requirements (CIPP certification is a plus).
- Strong interpersonal, communication, and coaching skills.
- Ability to manage multiple training engagements in a fast-paced, deadline-driven environment.
- 25 days holiday (you can also buy and sell up to 5 days each year)
- Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Study support
- Employee Assistance Program
- Company social events
- Annual bonus scheme
Learning and Development Partner in Cheadle employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Partner in Cheadle
✨Tip Number 1
Network like a pro! Reach out to current employees at ADP or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to payroll processing and training delivery. We recommend using the STAR method to structure your answers – it’s all about showcasing your experience effectively!
✨Tip Number 3
Show off your skills! Bring examples of your previous training materials or presentations to the interview. This will demonstrate your expertise and give the hiring team a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Learning and Development Partner in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Learning and Development Partner role. Highlight your experience in payroll processing and training, and don’t forget to mention any relevant qualifications like CIPP certification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational training and how your skills align with our needs at StudySmarter. Keep it engaging and personal!
Showcase Your Skills: In your application, be sure to showcase your facilitation and presentation skills. We want to see how you engage learners and make training sessions interactive and effective!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ADP
✨Know Your Payroll Stuff
Make sure you brush up on your payroll processing knowledge and UK payroll legislation. Being able to discuss specific compliance requirements and how they relate to training will show that you're not just familiar with the subject, but that you can also teach it effectively.
✨Show Off Your Training Skills
Prepare to demonstrate your facilitation and presentation skills during the interview. Think about how you would engage learners in both virtual and in-person settings. You might even want to prepare a mini-training session to showcase your style and approach!
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific training challenges or skill gaps. Use examples from your past experience to illustrate your problem-solving abilities and how you've successfully supported new hires in their transition into live operations.
✨Highlight Your Collaboration Skills
Since this role involves partnering with various teams, be prepared to discuss how you've worked with others in the past. Share examples of how you've collaborated with stakeholders to refine training programs or address knowledge gaps, showcasing your ability to work in a team-oriented environment.
