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- Tasks: Deliver world-class payroll services and ensure client satisfaction.
- Company: Join a leading company committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, private medical insurance, and study support.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact by providing excellent service and support to clients.
- Qualifications: Minimum 2 years UK payroll experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Our Cheadle office – Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, Manchester SK8 3PW
Working model: Hybrid – 3 days in office, 2 days from home
Job Purpose
Deliver world class service to clients. Process and deliver client payrolls and all other related services including end‐of‐year (EOY) requirements accurately and on time.
Key Objectives
- World class service delivery
- Accurate and timely payroll delivery
- Client retention
Key Duties / Tasks
- Collate, interpret and validate data supplied by clients for processing
- Process client data in line with departmental processes & procedures
- Communicate with clients in line with departmental processes and procedures
- Analyse and manage payroll output for accuracy and to meet legislative requirements
- Highlight and escalate/respond to any matter that may affect the smooth running of client payrolls
- Perform reconciliations and EOY processes as required by the client schedule
- Prepare and complete manually calculated payslips
- Respond to allocated client queries and take appropriate action in accordance with service level performance targets
- Liaise with other departments to meet client service definition criteria
- Ensure client payroll procedures manual is current
- Provide information as necessary to statutory bodies
- Maintain knowledge of current ADP products and services
- Maintain knowledge of current statutory legislation
- Work with other team members to meet payroll deadlines
- Participate in collation and analysis of payroll service performance statistics and resulting improvement plans
- Utilise knowledge to contribute to training programmes for new and less experienced staff
- Carry out other duties as required to fulfil the role
- Follow ADP policy as stated in the Associate Handbook
Skills and Knowledge
- Minimum of 2 years UK payroll experience
- Payroll legislation knowledge
- Strong customer service skills
- Good communication and influencing skills
- Results orientated
- Process and quality orientated
- Microsoft Office: Excel, Word, PowerPoint
Benefits
- 25 days holiday with option to buy/sell
- Pension scheme
- Life assurance cover
- Private medical insurance
- Employee discount portal
- Study support
- Employee volunteering scheme
Diversity, Equity, Inclusion & Equal Employment Opportunity: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
Payroll Assistant in Cheadle Hulme employer: ADP
Contact Detail:
ADP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Assistant in Cheadle Hulme
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Payroll Assistant role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common payroll-related questions. Brush up on your knowledge of payroll legislation and client service skills. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Payroll Assistant gig! We love seeing applications come directly from motivated candidates like you, so don’t hesitate to hit that apply button.
We think you need these skills to ace Payroll Assistant in Cheadle Hulme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Assistant role. Highlight your UK payroll experience and any relevant skills that match the job description. We want to see how you can deliver that world-class service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how your experience aligns with our objectives. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Skills: Don’t forget to showcase your strong customer service skills and knowledge of payroll legislation. We love candidates who can communicate effectively and are results-oriented, so make sure to include examples in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ADP
✨Know Your Payroll Stuff
Make sure you brush up on your UK payroll legislation and processes. Being able to discuss specific regulations or recent changes shows that you're not just familiar with the basics, but that you’re genuinely engaged with the field.
✨Show Off Your Customer Service Skills
Since this role is all about delivering world-class service, think of examples from your past experiences where you’ve gone above and beyond for a client. Be ready to share these stories during the interview to demonstrate your strong customer service skills.
✨Be Data Savvy
Familiarise yourself with data collation and analysis techniques. You might be asked how you would handle payroll data or resolve discrepancies, so having a solid understanding of these processes will help you stand out.
✨Prepare Questions
Don’t forget to prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the payroll department. This shows that you’re not only interested in the role but also in how you can contribute to their goals.