At a Glance
- Tasks: Process payrolls and deliver world-class service to clients in a dynamic team.
- Company: Join a growing service team at a leading payroll solutions provider.
- Benefits: Enjoy 25 days holiday, private medical insurance, and study support.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact by ensuring accurate payroll delivery and client satisfaction.
- Qualifications: 2 years UK payroll experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for Payroll Specialists! This is an exciting role part of our growing Service team. If you have experience in processing payrolls from start to finish we would love to hear from you!
Location: Our Cheadle office - Southgate Centre One 319 Wilmslow Road Heald Green, Cheadle, Manchester SK8 3PW
Hybrid working - 3 days in office and 2 days from home
Job Purpose
- To deliver World Class Service to clients
- To process and deliver client payrolls and all other related services including end of year (EOY) requirements accurately and on time
Key Objectives
- World Class Service delivery
- Accurate and timely payroll delivery
- Client retention
Key Duties / Tasks
- Collate, interpret and validate data supplied by clients for processing
- Process client data in line with departmental processes & procedures
- Communication with clients in line with departmental processes and procedures
- Analyse & manage payroll output for accuracy and to meet legislative requirements
- Highlight and escalate/respond to any matter that may affect the smooth running of client payrolls
- Perform reconciliations and EOY processes as required by the client schedule
- Prepare and complete manually calculated payslips
- Respond to allocated client queries and take appropriate action in accordance with service level performance targets
- Liaise with other departments to meet client service definition criteria
- Ensure client Payroll Procedures manual is current
- Provide information as necessary to statutory bodies
- Maintain knowledge of current ADP products and services
- Maintain knowledge of current statutory legislation
- Work with other team members to meet payroll deadlines
- Participate in the collation and analysis of payroll service performance statistics and resulting improvement plans
- Utilise knowledge to contribute to the training programmes for new and less experienced members of staff
- Carry out other duties as required to fulfil the role
- Follow ADP policy as stated in the Associate Handbook
Skills and Knowledge
- Minimum of 2 years UK payroll experience
- Payroll legislation knowledge
- Strong customer service skills
- Good communicating and influencing skills
- Results orientated
- Process and quality orientated
- Microsoft Office, including Excel, Word and PowerPoint
Benefits
- 25 days holiday with the option to buy/sell
- Pension scheme
- Life assurance cover
- Private medical insurance
- Employee discount portal
- Study support
- Employee volunteering scheme
Hybrid Payroll Specialist - Deliver World-Class Service in Manchester employer: ADP UK
Join our dynamic team as a Hybrid Payroll Specialist in Cheadle, where we pride ourselves on delivering world-class service to our clients. With a supportive work culture that promotes employee growth through study support and volunteering opportunities, you will enjoy a balanced hybrid working model and generous benefits including private medical insurance and a pension scheme. Our commitment to excellence ensures that you will thrive in an environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Payroll Specialist - Deliver World-Class Service in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Payroll Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common payroll-related questions. Brush up on your knowledge of payroll legislation and client service skills. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications come directly from candidates who are excited about joining our team. Let's get you started on this journey together!
We think you need these skills to ace Hybrid Payroll Specialist - Deliver World-Class Service in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your payroll experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering world-class service and how your experience makes you the perfect fit for our team.
Show Off Your Communication Skills:Since this role involves liaising with clients, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ADP UK
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge before the interview. Understand the end-to-end payroll process, including legislation and compliance. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Showcase Your Customer Service Skills
Since this role focuses on delivering world-class service, be ready to share examples of how you've handled client queries or resolved issues in the past. Highlight your communication skills and how you’ve built strong relationships with clients to ensure their needs are met.
✨Prepare for Technical Questions
Expect questions that test your knowledge of payroll software and tools, especially Microsoft Excel. Brush up on your skills and be prepared to discuss how you’ve used these tools to improve efficiency or accuracy in your previous roles.
✨Demonstrate Team Spirit
This position involves working closely with other team members, so be ready to talk about your collaborative experiences. Share how you’ve contributed to team goals and supported colleagues, as well as any training or mentoring you’ve provided to less experienced staff.
