Implementation Consultant

We are recruiting for an Implementation/Functional Consultant! Location: any of our UK offices - Milton Keynes, Staines, Bristol or Cheadle.

Together with ADP, WorkForce Software (WFS) is the first global provider of workforce management solutions with integrated employee experience capabilities. ADP WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens.

Enterprise-grade and future-ready, ADP WorkForce Software Suite is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance.

RESPONSIBILITIES

• The WorkForce Software (WFS) Implementation Department is responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio.
• Participate in project planning, kickoff activities, and implementation readiness discussions.
• Partner with project managers and stakeholders to establish project goals, timelines, and delivery expectations.
• Provide effort estimates, status updates, and risk identification throughout the project lifecycle.
• Facilitate workshops and discovery sessions to gather, analyze, and document customer business requirements.
• Translate business needs into solution designs, process flows, and functional specifications.
• Educate customers on workforce management best practices and recommend solution approaches aligned with their objectives.
• Work with WorkForce Software Technical Consultants to ensure that the solution build meets the requirements of the customer and enables efficient end-user processes.
• Collaborate with cross-functional teams to support integrations, solution demonstrations, and project deliverables.
• Ensure implementation activities adhere to established methodologies, standards, and documentation requirements.
• Partner with customers and internal teams to support solution testing, defect resolution, and validation activities.
• Investigate and troubleshoot issues identified during testing and coordinate resolution with appropriate stakeholders.
• Support customer readiness by delivering administrator training and facilitating solution reviews.
• Assist with data migration, system deployment, go-live preparation, and production transition activities.
• Deliver customer training and support adoption of implemented solutions.
• Manage customer communications and expectations to ensure a successful implementation experience.
• Maintain required product certifications and continuously expand functional and technical expertise.
• Identify opportunities to improve implementation practices, customer outcomes, and product capabilities.
• Mentor team members and contribute to a culture of knowledge sharing and continuous improvement.

PRODUCT / TECHNICAL SKILLS / REQUIREMENTS

• 2-4 Years experience in software implementations.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Strong communication skills both written and verbal.
• Possesses basic problem-solving skills.
• Knowledgeable of and understand common implementation principles and lifecycle.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
• Experience in implementing or training on a packaged software system or highly complex internally developed application.

CORE COMPETENCIES

• Client Support: Ability to provide exceptional customer service and support to clients.
• Communication Skills: Strong verbal and written communication skills to effectively convey complex system/technical concepts.
• Problem Solving: Demonstrated ability to analyze time-related problems and implement effective solutions.
• Collaborating/Teamwork: Working cooperatively with others to help a team achieve its goals.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in payroll processing, data entry, and documentation.
• Time Management: Ability to prioritize tasks and manage workload effectively.
• Continuous Learning: Commitment to staying updated on best practices and advancements in payroll technology.
• Innovation: Propose innovative solutions or enhancements to payroll processes.

PERFORMANCE SCORECARD

The WorkForce Software Implementation Services Functional Consultant is expected to independently manage overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.