Job DescriptionJob Title: Service Knowledge Manager Department: Operational Excellence – ServicesLocation: Our Staines or Cheadle officeClosing date: 19th OctoberHybrid working: 3 days in office and 2 days from homeWe are seeking a Service Knowledge Manager to join our Operational Excellence team within the Services organization.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
This role is responsible for the governance, development, maintenance, and continuous improvement of ADP’s Enterprise Knowledge Management (EKM) platform, ensuring associates have access to accurate, current, and accessible operational knowledge.
The successful candidate will establish knowledge governance standards, partner with business stakeholders and subject matter experts to maintain high-quality content, and drive knowledge-sharing practices across the organization.
This role will also support the knowledge and content strategy for the Services Academy and may deliver Academy training to new associates and existing teams when required.Key ResponsibilitiesOwn and manage the content on the Enterprise Knowledge Management (EKM) platform, ensuring content is accurate, current, compliant, and easily accessible.
Establish and maintain knowledge management governance, standards, processes, and content lifecycle management practices.
Partner with Operational Excellence, Service Delivery Leaders, Quality teams, and Subject Matter Experts (SMEs) to create, review, approve, and maintain operational knowledge content.
Lead the knowledge and content strategy for the Services Academy, ensuring onboarding programmes, role-based learning paths, and development initiatives are supported by accurate, current, and accessible knowledge resources.
Deliver Service Academy training sessions for new associates and existing teams as required, ensuring consistent knowledge
Service Knowledge Manager employer: ADP - Automatic Data Processing
ADP is an exceptional employer, renowned for its inclusive and innovative culture that prioritises employee growth and collaboration. As a Principal Payroll SME, you'll not only leverage your expertise in UK and Ireland payroll but also enjoy a supportive environment that encourages knowledge sharing and continuous improvement. With a commitment to diversity, equity, and community engagement, ADP offers a fulfilling career path where you can make a meaningful impact while being surrounded by curious learners.
Contact Details:
ADP - Automatic Data Processing Recruitment Team
