At a Glance
- Tasks: Onboard clinics, provide ongoing support, and enhance user experience with our platform.
- Company: Fast-growing vertical SaaS company transforming elective medicine.
- Benefits: Flexible remote work, comprehensive benefits, and a supportive team culture.
- Other info: Join a dynamic team focused on innovation and proactive problem-solving.
- Why this job: Make a real difference in healthcare while travelling across Europe.
- Qualifications: Experience in customer success or technical support, ideally in SaaS or healthcare.
The predicted salary is between 35000 - 45000 £ per year.
Who We Are
We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.
Who We're Looking For
We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport.
What You’ll Do
- Onboard new clinics: Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders. Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools. Organize and structure clinic data so it aligns with Adoreal’s analytics framework. Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly. Travel on site to deliver staff training and lead clinics through their transition to the platform.
- Support clinics once they’re live: Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours. Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed. Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface.
- Train and enable on an ongoing basis: Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self-service resources. Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions. Travel on site for refresher training, workflow audits, or whenever a clinic needs hands-on guidance after going live.
- Close the feedback loop: Track and document bugs, recurring issues, and feature requests. Identify patterns across clinics and translate them into product insights for the Product and Growth teams. Explore automation opportunities (chatbots, predictive troubleshooting, smarter self-service) that reduce repetitive support work and free you to focus on higher value clinic interactions.
Qualifications
- Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health.
- Hands-on experience with EMR and CRM systems, data migration, and digital workflow tools.
- Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus.
- Demonstrated success managing multiple implementation or onboarding projects simultaneously.
- Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance.
- Strong familiarity with support ticketing systems and escalation processes.
- Experience training clinical and administrative staff on new systems.
- Comfort building help center content, training documentation, and self-service resources.
- Awareness of regulatory requirements in healthcare data handling and access control.
- Willingness and ability to travel across Europe for clinic visits and on-site training.
- Organized, collaborative, tech-savvy, and oriented toward efficiency, scalability, and proactive problem solving.
What We Offer
At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles.
Remote Customer Success Specialist (Europe) in Warrington employer: Adoreal
At Adoreal, we pride ourselves on being a dynamic and innovative SaaS company that values the well-being and growth of our employees. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while supporting clinics across Europe in their journey with our platform. With comprehensive benefits, opportunities for professional development, and a collaborative environment, we empower our Customer Success Specialists to make a meaningful impact in the elective medicine sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Specialist (Europe) in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that Customer Success Specialist role.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common questions related to customer success and technical support. We should also have examples ready that demonstrate our proactive problem-solving abilities and experience with EMR and CRM systems.
✨Tip Number 3
Be ready to travel! Since this role involves visiting clinics across Europe, we need to highlight our flexibility and willingness to travel during interviews. Let’s show them we’re excited about getting hands-on with training and support!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to showcase how we align with Adoreal’s mission and values, making us stand out as the perfect fit for the team.
We think you need these skills to ace Remote Customer Success Specialist (Europe) in Warrington
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping clinics succeed. Share specific examples of how you've gone above and beyond in previous roles to support customers and improve their experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the role. We want to see how your skills in customer success, technical support, or healthcare onboarding make you a perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Adoreal
✨Know the Company Inside Out
Before your interview, dive deep into understanding Adoreal's mission and values. Familiarise yourself with their platform and how it improves consumer experiences in elective medicine. This knowledge will help you connect your skills to their needs during the conversation.
✨Showcase Your Proactive Approach
Since the role requires a proactive mindset, prepare examples from your past experience where you anticipated challenges and took initiative to solve them. Highlighting these instances will demonstrate that you’re the right fit for a company that values forward-thinking.
✨Prepare for Technical Questions
Brush up on your knowledge of EMR and CRM systems, as well as data migration processes. Be ready to discuss specific tools you've used and how you've supported clinics or similar environments. This will show your technical competence and readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future projects, team dynamics, and how they measure success in customer support. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
