At a Glance
- Tasks: Onboard clinics, provide ongoing support, and enhance user experience with our platform.
- Company: Fast-growing vertical SaaS company transforming elective medicine.
- Benefits: Flexible remote work, comprehensive benefits, and a supportive team culture.
- Other info: Join a dynamic team focused on innovation and proactive problem-solving.
- Why this job: Make a real impact in healthcare while travelling across Europe and engaging with clinics.
- Qualifications: Experience in customer success or technical support, ideally in SaaS or healthcare.
The predicted salary is between 35000 - 45000 £ per year.
Who We Are
We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.
Who We're Looking For
We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport.
What You’ll Do
- Onboard new clinics: Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders. Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools. Organize and structure clinic data so it aligns with Adoreal’s analytics framework. Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly. Travel on site to deliver staff training and lead clinics through their transition to the platform.
- Support clinics once they’re live: Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours. Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed. Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface.
- Train and enable on an ongoing basis: Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self-service resources. Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions. Travel on site for refresher training, workflow audits, or whenever a clinic needs hands-on guidance after going live.
- Close the feedback loop: Track and document bugs, recurring issues, and feature requests. Identify patterns across clinics and translate them into product insights for the Product and Growth teams. Explore automation opportunities (chatbots, predictive troubleshooting, smarter self-service) that reduce repetitive support work and free you to focus on higher value clinic interactions.
Qualifications
- Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health.
- Hands-on experience with EMR and CRM systems, data migration, and digital workflow tools.
- Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus.
- Demonstrated success managing multiple implementation or onboarding projects simultaneously.
- Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance.
- Strong familiarity with support ticketing systems and escalation processes.
- Experience training clinical and administrative staff on new systems.
- Comfort building help center content, training documentation, and self-service resources.
- Awareness of regulatory requirements in healthcare data handling and access control.
- Willingness and ability to travel across Europe for clinic visits and on-site training.
- Organized, collaborative, tech-savvy, and oriented toward efficiency, scalability, and proactive problem solving.
What We Offer
At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles.
Remote Customer Success Specialist (Europe) in Leicester employer: Adoreal
At Adoreal, we pride ourselves on being a dynamic and innovative SaaS company that values our employees' growth and well-being. Our collaborative, people-first culture fosters inclusivity and flexibility, allowing you to thrive in a remote work environment while making a meaningful impact in elective medicine. With comprehensive benefits and opportunities for professional development, you'll find a rewarding career path as a Customer Success Specialist, supporting clinics across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Specialist (Europe) in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they impact customer success. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. Focus on showcasing your proactive problem-solving skills and how you've helped clients in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Customer Success Specialist position.
We think you need these skills to ace Remote Customer Success Specialist (Europe) in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success and technology shine through. We want to see how you can bring that passion to our team and help clinics thrive on our platform.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success, software implementation, or healthcare onboarding. We’re looking for specific examples that demonstrate your ability to manage projects and support clients effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication. Remember, we want to understand how you can contribute to our mission!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen to join our team at Adoreal!
How to prepare for a job interview at Adoreal
✨Know the Company Inside Out
Before your interview, dive deep into understanding Adoreal's mission and values. Familiarise yourself with their platform and how it impacts clinics. This will not only show your enthusiasm but also help you tailor your responses to align with their goals.
✨Showcase Your Proactive Approach
Since the role requires a proactive mindset, prepare examples from your past experiences where you anticipated challenges and took initiative. Highlight how you’ve built resources or solutions before they were needed, as this aligns perfectly with what they’re looking for.
✨Demonstrate Technical Savvy
Brush up on your knowledge of EMR and CRM systems, as well as data migration processes. Be ready to discuss any relevant tools you've used and how you’ve supported clinics or teams in similar roles. This will reassure them of your technical capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to troubleshoot issues or manage multiple projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
