At a Glance
- Tasks: Onboard clinics, provide ongoing support, and enhance user experience with our platform.
- Company: Fast-growing vertical SaaS company transforming elective medicine through innovation.
- Benefits: Flexible remote work, comprehensive benefits, and a supportive team culture.
- Other info: Join a dynamic team focused on proactive problem-solving and continuous improvement.
- Why this job: Make a real difference in healthcare while travelling across Europe and engaging with clinics.
- Qualifications: Experience in customer success or technical support, ideally in SaaS or healthcare.
The predicted salary is between 35000 - 45000 £ per year.
Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. Who We're Looking For We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. What You’ll Do Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders. • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools. • Organize and structure clinic data so it aligns with Adoreal’s analytics framework. • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly. • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours. • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed. • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources. • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions. • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests. • Identify patterns across clinics and translate them into product insights for the Product and Growth teams. • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions. • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health. • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools. • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus. • Demonstrated success managing multiple implementation or onboarding projects simultaneously. • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance. • Strong familiarity with support ticketing systems and escalation processes. • Experience training clinical and administrative staff on new systems. • Comfort building help center content, training documentation, and self service resources. • Awareness of regulatory requirements in healthcare data handling and access control. • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. What We Offer At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits
Remote Customer Success Specialist (Europe) in Cardiff employer: Adoreal
At Adoreal, we pride ourselves on being a dynamic and innovative SaaS company that values the well-being and growth of our employees. Our remote Customer Success Specialist role offers the unique opportunity to work closely with clinics across Europe, providing hands-on support and training while fostering a collaborative and inclusive work culture. With comprehensive benefits, a focus on professional development, and the chance to make a meaningful impact in elective medicine, Adoreal is an excellent employer for those seeking a rewarding career in a fast-paced environment.
Contact Details:
Adoreal Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Specialist (Europe) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with current employees at Adoreal. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. Think about how you would handle specific challenges that clinics might face and be ready to share your proactive solutions.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with EMR and CRM systems, and be ready to discuss how you've used them in past roles. This will demonstrate your readiness to hit the ground running at Adoreal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Adoreal.
We think you need these skills to ace Remote Customer Success Specialist (Europe) in Cardiff
Customer Success Management
Technical Support
Onboarding Experience
Project Management
Data Migration
EMR Systems
CRM Systems
Training and Development
Communication Skills
Problem-Solving Skills
Support Ticketing Systems
Healthcare Workflows
Documentation Skills
Proactive Approach
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success and healthcare shine through. We want to see how you connect with our mission and values, so don’t hold back on sharing why you’re excited about this role!
Tailor Your Experience:Make sure to highlight your relevant experience in customer success, software implementation, or technical support. We love seeing how your background aligns with what we do at Adoreal, so be specific about your achievements and skills that relate to the job.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly and easily!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Adoreal
✨Know the Company Inside Out
Before your interview, dive deep into understanding Adoreal's mission and values. Familiarise yourself with their platform and how it impacts clinics. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Proactive Approach
Since the role requires a proactive mindset, prepare examples from your past experiences where you anticipated challenges and took initiative. Highlight how you’ve built resources or improved processes before issues arose, as this aligns perfectly with what they’re looking for.
✨Demonstrate Technical Savvy
Brush up on your knowledge of EMR and CRM systems, as well as data migration processes. Be ready to discuss any relevant experience you have with these tools, and think about how you can explain complex technical concepts in simple terms, which is crucial for training clinic staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific situations where you had to troubleshoot issues or manage multiple projects simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
