Implementation Specialist – Healthtech SaaS (UK) in London

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.

We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process.

• Serve as the main liaison between Adoreal and the clinic during onboarding.
• Facilitate data migration from the clinic's existing systems in collaboration with technical teams.
• Organize and structure clinic data to align with Adoreal's analytics framework and standards.
• Support the implementation and configuration of Adoreal's EMR and CRM systems.
• Manage project timelines and track key milestones, deliverables, and dependencies.
• Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
• Identify potential risks, communicate status updates, and resolve issues efficiently.
• Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
• Develop and deliver onboarding documentation, training guides, and resource materials.
• Monitor post-go-live adoption and address ongoing support needs.

• Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination.
• Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
• Demonstrated success in managing multiple onboarding or implementation projects.
• Strong project coordination and organizational skills.
• Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
• Ability to clearly communicate and guide clinic stakeholders through new system adoption.
• Collaborative, adaptable, and solutions-focused approach.

Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles:

• We do what is best for the company, not what is best for individuals of the company.
• We always share relevant information and admit our mistakes freely and openly.
• We innovate by finding the right problems, then solving them.
• We incentivize efficient results & people over process.
• We are quietly confident and openly humble.
• We care about our teammates and treat all of them with respect.
• We are steadfast in our pursuit to better our company, our colleagues, and ourselves.

At this time, Adoreal is not offering visa sponsorship for this position. Candidates must have current and valid authorization to work in the country where they are applying. We comply with all applicable employment and immigration laws, including U.S. regulations, and encourage applicants to verify their work authorization status before applying.

Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds.

Accommodations for disabilities are available upon request throughout the recruitment process.