Customer Relationship Team Manager
Weston-super-Mare (Office Based)
Competitive Salary + Bonus + Excellent Benefits
Monday - Friday
We're looking for a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, ensuring they deliver an exceptional customer experience while supporting and developing existing customer accounts.
This is a fantastic opportunity to join a growing organisation where you'll coach, motivate and develop a high-performing team within a fast-paced, customer-focused environment.
The Role
You'll be responsible for leading a team that provides a mixture of inbound customer support and proactive outbound account management. Working closely with internal sales teams, you'll drive customer satisfaction, retention and account growth while creating a positive, high-performing culture.
Key Responsibilities
- Lead, coach and develop a team of Customer Relationship Executives.
- Drive performance through coaching, one-to-ones and KPI management.
- Ensure excellent customer service across inbound and outbound activity.
- Support escalated customer enquiries and improve customer satisfaction.
- Work closely with internal teams to maximise customer retention and account growth.
- Recruit, develop and motivate your team.
About You
You'll ideally have:
- Experience managing a customer service, contact centre or client services team.
- A strong background leading inbound and outbound customer-facing teams.
- Experience coaching, motivating and developing people.
- Excellent communication, organisational and problem-solving skills.
- Experience working within a KPI-driven environment.
- Good commercial awareness and CRM experience.
What's On Offer?
- Competitive basic salary
- Performance bonus
- 26 days holiday plus bank holidays
- Option to buy additional holiday
- Ongoing training and career development
- Modern office environment
- Friendly, supportive culture
- Genuine opportunities for progression
Customer Relationship Team Manager in Weston-super-Mare employer: Adore Recruitment
Join a dynamic and forward-thinking engineering company that prioritises innovation in the renewable energy sector. With a competitive salary, uncapped commission, and a supportive team culture, this role offers you the autonomy to drive your own success while making a meaningful impact in the biogas industry. Embrace the opportunity for professional growth in a collaborative environment that values results and integrity.
