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- Tasks: Manage customs entries and ensure smooth port operations.
- Company: Fast-paced freight forwarding business at the UK's busiest container port.
- Benefits: Competitive salary, Monday to Friday work schedule, and career growth opportunities.
- Other info: Dynamic environment with a focus on teamwork and compliance.
- Why this job: Be at the heart of customs operations and make a real impact.
- Qualifications: Customs knowledge and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Office based - Monday - Friday
£25,000 – £35,000 DOE
Do you live and breathe customs clearance? Thrive on the buzz of port operations and keeping freight moving without delay? If you want a front-line role at the UK’s busiest container port where your expertise genuinely counts, this could be the role for you.
We’re working with a well-established and fast-moving freight forwarding business in Felixstowe, looking to expand their customs team with a driven Customer Service Operator (Customs).
Why This Role WorksYou’ll sit right at the centre of the customs operation—liaising with shippers, hauliers, shipping lines and internal teams to keep cargo flowing compliantly and on time. This is a hands-on, operational role where your customs knowledge has real impact on day-to-day port activity.
What You’ll Be Doing- Preparing and processing customs entries in CDS accurately and efficiently
- Managing job bookings, costings and invoicing across import/export movements
- Acting as a key point of contact for customers, agents, hauliers and port partners
- Ensuring all declarations meet HMRC and compliance requirements
- Proactively resolving clearance issues, delays and documentation queries
Customs Operator in Suffolk employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Operator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the customs and freight forwarding industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your customs knowledge. Be ready to discuss real-life scenarios where you've resolved clearance issues or managed complex documentation. This will show you're not just book-smart but also practical.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Plus, it shows you're serious about landing that Customs Operator role!
We think you need these skills to ace Customs Operator in Suffolk
Some tips for your application 🫡
Show Your Customs Passion: Let us know how much you love customs clearance! Share your experiences and what excites you about working in a busy port environment. This will help us see your enthusiasm for the role.
Tailor Your CV: Make sure your CV highlights relevant experience in customs operations and customer service. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adore Recruitment
✨Know Your Customs Inside Out
Make sure you brush up on your customs knowledge before the interview. Understand the latest regulations and processes, especially those related to CDS. Being able to discuss specific customs scenarios will show that you're not just familiar with the basics but are genuinely passionate about the role.
✨Showcase Your Communication Skills
As a Customer Service Operator, you'll be liaising with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or managing expectations. This will demonstrate your ability to keep cargo flowing smoothly and maintain strong relationships.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life customs situations. Think about how you would handle delays or documentation queries. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Research the Company Culture
Get to know the company’s values and work environment. Tailor your responses to reflect how you align with their culture. Showing that you understand their operations and ethos will make you stand out as a candidate who is not only qualified but also a great fit for the team.