At a Glance
- Tasks: Be the go-to person for clients, coordinating maintenance and ensuring smooth communication.
- Company: Join a growing property company with a supportive team environment.
- Benefits: Competitive salary starting at £26,500, plus professional development opportunities.
- Other info: Full-time role with flexible hours and a friendly office atmosphere.
- Why this job: Make a real difference by helping clients and keeping everything organised.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 26500 - 33000 £ per year.
Overview
Service Desk / Maintenance Coordinator – Southend
Full-time | Office based – Permanent | Growing Property Company £26,500 upwards depending on experience.
The Role
As a Coordinator, you will be shown how to act as the first point of contact for customers, handling day-to-day maintenance requirements with professionalism and care. You’ll be responsible for ensuring smooth communication between clients, trades and subcontractors, while keeping everything organised and on track.
Key Responsibilities
- Communicating with clients
- Coordinating diaries, planning repairs and services
- Liaising with subcontractors to arrange works
- Handling inbound telephone enquiries in a professional manner
- Logging calls and updating information on the database system
- Keeping clients updated throughout the process
About You
- Previous experience in a helpdesk, service desk, or telephone-based customer service role is ideal
- Experience of dealing with customers over the phone
- Administration skills and computer literacy
- Confident relationship builder with excellent communication skills
- Professional telephone manner
- Own transport required due to the office location or on the 23A Southend bus route
Working Pattern
Full-time role, office based. Includes one Saturday per month (1–3pm), with a Friday afternoon off when this is worked.
Apply or Enquiries
To apply, please contact Claire or email your CV to. Please do not apply through messenger.
Service Desk/Maintenance Coordinator employer: Adore Recruitment
Join our dynamic team as a Service Desk/Maintenance Coordinator in Southend, where we prioritise employee growth and a supportive work culture. With competitive salaries starting at £26,500 and opportunities for professional development, you will thrive in an environment that values communication and teamwork. Our office-based role offers the unique advantage of being part of a growing property company, ensuring that your contributions directly impact our success while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk/Maintenance Coordinator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that Service Desk/Maintenance Coordinator role.
We think you need these skills to ace Service Desk/Maintenance Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role of a Service Desk/Maintenance Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication prowess. Whether it’s in your CV or cover letter, make sure we can see your professional telephone manner and relationship-building skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Adore Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Desk/Maintenance Coordinator role. Familiarise yourself with the key responsibilities like communicating with clients and coordinating repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent communication skills. Practice answering common interview questions in a clear and professional manner. You might even want to role-play with a friend to get comfortable with handling phone enquiries.
✨Highlight Relevant Experience
If you've worked in a helpdesk or customer service role before, make sure to highlight that experience during the interview. Share specific examples of how you handled customer queries or coordinated tasks effectively. This will show that you have the skills needed for the job.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or what a typical day looks like for a Service Desk/Maintenance Coordinator. This shows your enthusiasm and helps you determine if the company is the right fit for you.
