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- Tasks: Manage inbound calls selling travel insurance and upsell relevant policies.
- Company: Join a rapidly growing company that values skill development and autonomy.
- Benefits: Enjoy flexible working hours, including evenings and weekends, with a supportive team environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Sales experience is preferred; strong communication and IT skills are essential.
- Other info: Opportunity to work in a regulated industry with a focus on integrity and customer care.
The predicted salary is between 24000 - 36000 £ per year.
Our Inbound Sales Agents manage inbound calls selling Travel Insurance directly and on behalf of our Clients and Business Partners. Working as part of the Inbound Sales Team 37.5 hours per week on a rolling rota shift pattern, to include some evenings and weekends.
We provide a range of travel insurance policies which includes the option to cover pre-existing medical conditions, upselling relevant optional upgrades, whilst adhering to our regulatory framework guidelines and Client Service Agreements.
This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.
Key Responsibilities:
- To effectively handle inbound sales calls from customers wishing to purchase travel insurance.
- To achieve personal sales and performance targets, contributing to the Company’s overall objectives.
- To identify customers’ needs and upsell policies to maximise sales opportunities.
- To manage sensitive data in line with our Data Protection Policy and maintain customer records to ensure our data integrity.
- To manage outbound calls for new and existing customers as and when required by the business.
- Act with integrity, due care, skill and diligence.
- Be open and honest with our regulatory body.
- Pay due regard to the interest of customers and treat them fairly.
Key Capabilities:
- To demonstrate our core behavioural values.
- To take responsibility for your own personal development, keeping up to date with product, process, and market changes so you can perform your core duties effectively and accurately.
- To provide a Gold standard service to our customers to protect our brand and Trustpilot rating and to promote customer loyalty and advocacy.
- To support other team members in ensuring the achievement of any agreed team business objectives.
- To contribute to the development and success of our Company.
- Demonstrate flexibility and adaptability to meet the needs of the business where feasible.
- Respond positively and accurately to all Customer needs.
- Ensure that all quotations and sales are dealt with in a compliant manner.
Personal Requirements:
- Must enjoy working with and being challenged by sales targets.
- Previous experience in a sales role with proven levels of success is preferable.
- Experience in a regulated industry would be a plus.
- Good IT literacy skills.
- Good listening skills.
- Excellent communication skills, both written and verbal are essential.
- Professional telephone manner is essential.
- Previous experience in a Contact Centre environment would be desirable.
- Ability to work under pressure.
- Flexibility to meet the needs of the business.
This list of duties is neither exclusive nor exhaustive and may be amended by Senior Management from time to time, nor is it in an order of importance.
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Inbound Consultants employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Consultants
✨Tip Number 1
Familiarize yourself with the travel insurance industry and its regulations. Understanding the products and compliance requirements will help you speak confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your sales pitch! Since this role involves upselling and handling inbound calls, being able to articulate your approach to selling travel insurance effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with us. Whether it's through networking or during the interview process, demonstrating a strong ability to listen and respond to customer needs is crucial.
✨Tip Number 4
Be prepared to discuss how you handle pressure and meet sales targets. Sharing specific examples from your past experiences can illustrate your capability to thrive in a fast-paced environment like ours.
We think you need these skills to ace Inbound Consultants
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Inbound Consultant position. Understand the key responsibilities and personal requirements, as this will help you tailor your application to highlight relevant experiences.
Highlight Sales Experience: Make sure to emphasize any previous sales experience in your CV and cover letter. Provide specific examples of how you met or exceeded sales targets in past roles, as this is crucial for the Inbound Consultant position.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. Consider mentioning any experience in a contact center environment.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the company’s values and growth plans. Mention how your skills and experiences align with their objectives and how you can contribute to their success.
How to prepare for a job interview at Adore Recruitment
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully met targets in the past. Use specific examples to demonstrate your ability to upsell and handle objections effectively.
✨Understand the Product
Familiarize yourself with the travel insurance policies offered by the company. Being knowledgeable about the products will help you answer questions confidently and show your commitment to providing excellent customer service.
✨Demonstrate Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly and professionally. Be ready to showcase your listening skills during the interview by engaging actively with the interviewer.
✨Emphasize Adaptability
Highlight your flexibility and ability to work under pressure. Share examples of how you've adapted to changing situations in previous roles, especially in a sales or contact center environment.
