Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate maintenance requests and manage client relationships daily.
- Company: Join a growing company with a friendly team in Southend.
- Benefits: Full training provided, potential for growth, and a supportive work environment.
- Why this job: Be part of a dynamic team while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Own transport required due to location; flexible working hours available.
The predicted salary is between 30000 - 42000 £ per year.
Help Desk Co-ordinator
Southend, Essex
Mon and Friday 0800 to 1700 Tues, Wed, Thurs 08.30 to 18.00
I am recruiting for a full time Maintenance Co-ordinator to join a friendly team in their serviced offices on the outskirts of Southend. This company will offer full training to someone who has excellent telephone manner and experience within a previous role.
The role offers the opportunity to join a wonderful company and be part of a friendly team. The company is growing and expanding and offers potential to the right person.
The successful applicant will be responsible for responding to the day-to-day maintenance requirements of customers. Ideally you will have had proven experience within a help desk or telephone based customer service role. You will be a strong relationship builder, be computer literate, organised, meet deadlines and a professional telephone manner.
Duties will include:
Account managing your client
Coordinating Engineers dairies scheduling planned and reactive maintenance
Liaising with a sub-contractor network
Answering telephone enquiries
Inputting calls on to a data base system
Updating clients
Producing purchase orders
Checking progress
Previous experience of dealing with customers or clients over the telephone is required for this role. Any Scheduling or coordinating experience would be extremely advantageous and offer a more competitive salary
You will need to have your own transport due to location
#J-18808-Ljbffr
Helpdesk Coordinator employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being knowledgeable about these systems can give you an edge during the interview, as it shows you're ready to hit the ground running.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a professional telephone manner, consider role-playing scenarios with friends or family to enhance your confidence and clarity when speaking.
✨Tip Number 3
Research the company’s values and culture. Understanding what they stand for will help you align your responses during the interview and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your experience in building rapport and resolving issues will showcase your suitability for the Helpdesk Coordinator role.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in help desk or customer service roles. Emphasise your telephone manner and any previous coordinating or scheduling experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relationship-building skills and your ability to manage client accounts. Mention your organisational skills and how you can contribute to the team.
Highlight Relevant Skills: In your application, specifically mention your computer literacy and any experience with database systems. This will show that you are well-equipped for the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at Adore Recruitment
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, excellent communication is key. Be prepared to demonstrate your telephone manner during the interview. Practice answering common questions clearly and confidently, as this will reflect your ability to handle customer inquiries effectively.
✨Highlight Relevant Experience
Make sure to discuss any previous roles that involved customer service or help desk responsibilities. Share specific examples of how you managed client relationships or resolved issues, as this will show your suitability for the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to talk about how you prioritise tasks and manage your time effectively. You might even want to mention any tools or systems you’ve used to keep track of your workload.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the team you'll be working with. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
