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For Companies At a Glance
- Tasks: Lead a team to manage key accounts and drive revenue growth.
- Company: Rapidly growing e-commerce delivery business with a dynamic culture.
- Benefits: Competitive salary, car allowance, private medical cover, and free gym membership.
- Why this job: Take ownership of high-value clients and influence business strategy.
- Qualifications: 8-12+ years in account management with strong leadership skills.
- Other info: Join a thriving company with excellent career growth opportunities.
The predicted salary is between 60000 - 75000 £ per year.
Our client, a rapidly growing e-commerce delivery business, is looking for an experienced Head of Account Management to lead their strategic client portfolio. This is a senior commercial role for someone with a proven track record of managing large accounts, driving growth, and leading high‑performing teams.
The Role
Reporting directly to the Commercial Director, the Head of Account Management will be responsible for managing key enterprise accounts, driving revenue growth, and ensuring service excellence. The successful candidate will lead a team of Account Managers, act as the main commercial interface with top clients, and collaborate with internal teams across operations, product, technology, and finance to deliver tailored solutions.
Key Responsibilities
- Lead, mentor, and develop a team of Account Managers to achieve targets and deliver exceptional client service.
- Own strategic relationships with key clients, managing senior stakeholder engagement.
- Drive revenue through upselling, cross‑selling, and contract renewals.
- Monitor service delivery, resolve escalations, and ensure operational KPIs are consistently met.
- Collaborate with internal teams to deliver innovative solutions and seamless service.
- Provide regular reporting on account performance, pipeline, and commercial outcomes.
Experience & Skills Required
- 8–12+ years’ experience in account management, customer success, or commercial leadership.
- Proven experience managing complex, enterprise‑level accounts, ideally in e‑commerce, logistics, or supply chain.
- Strong commercial acumen with experience in pricing, contracts, and margin management.
- Excellent leadership skills with experience coaching and developing high‑performing teams.
- Confident communicator, strategic thinker, and skilled negotiator.
Benefits
- Competitive salary £60k – £75k basic + car allowance & commission
- Private medical cover and employer pension contributions
- Free gym membership, snacks, and social events
- Recognition and reward schemes
This is an excellent opportunity for a commercially‑minded professional to take ownership of a high‑value client portfolio, influence strategy, and play a key role in a business experiencing significant growth.
Head of Account Management employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show them that you’re not just another candidate; you’re the perfect fit for their team. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your pitch. We need to ensure you can confidently showcase your experience in managing large accounts and leading teams.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We want to remind them why you’re the best choice for the Head of Account Management role.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Account Management. Highlight your experience with managing large accounts and leading teams, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've driven revenue growth and managed client relationships in the past.
Showcase Your Leadership Skills: We want to see how you’ve led teams to success. Include details about mentoring Account Managers and achieving targets, as this will demonstrate your capability to lead at a senior level.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Adore Recruitment
✨Know Your Numbers
As a Head of Account Management, you'll need to demonstrate your commercial acumen. Be prepared to discuss specific metrics from your previous roles, such as revenue growth percentages, client retention rates, and successful upselling strategies. This shows you understand the financial impact of your work.
✨Showcase Leadership Experience
You'll be leading a team of Account Managers, so it's crucial to highlight your leadership skills. Prepare examples of how you've mentored teams, resolved conflicts, or driven performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Client Landscape
Research the company’s key clients and their industries. Be ready to discuss how you would approach managing these relationships and what strategies you would implement to drive growth. This shows that you're proactive and have a genuine interest in their business.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about past challenges you've faced with large accounts and how you navigated them. Practising these scenarios can help you articulate your thought process clearly during the interview.
