At a Glance
- Tasks: Coordinate engineers' schedules and ensure top-notch customer service.
- Company: Join the UK's largest independent commercial kitchen equipment company.
- Benefits: Competitive salary, time and a half for Saturday shifts, and job security.
- Other info: Supportive team culture and newly refurbished offices.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Experience in scheduling or coordinating engineers is essential.
The predicted salary is between 28500 - 30500 £ per year.
I am currently recruiting on behalf of my client for a Service Desk Controller to join their busy, fast‑paced call centre based in Harold Wood, Romford. This is a fantastic opportunity to join a well-established and thriving company, offering a permanent position with genuine room for growth and development. My client is the UK’s largest independent company specialising in the installation and servicing of commercial kitchen equipment. With over 4,000 reactive calls coming through each month, they are looking for a highly organised, confident individual to help coordinate their team of field engineers and ensure customer service excellence.
Please note: To be considered for this role, you must have previous experience in scheduling or coordinating engineers – whether it’s managing engineers’ diaries, booking daily appointments, or planning workloads across any technical or maintenance field.
Key Responsibilities- Act as the main point of contact for engineers and customers
- Plan and manage engineers’ daily schedules and job appointments
- Provide customers with accurate ETAs via phone and email
- Monitor engineer activity to ensure productivity and timely responses
- Follow up on customer enquiries and outstanding issues
- Support other team members during absence or busy periods
- Occasionally cover shifts on a Saturday morning but no more than 1 in 3 – this will be paid at time and a half!
- Proven experience coordinating or scheduling engineers (essential)
- Experience in a busy call centre or service coordination role
- Excellent communication skills, both written and verbal
- Strong organisational skills and the ability to multitask effectively
- Competitive salary of £28,500 to £30,500 depending on experience
- Time and a half pay for Saturday shifts
- Full‑time, permanent role with job security
- Supportive team culture and a stable, growing business
- Newly refurbished offices
- Opportunity to develop within the company over time
If you have experience in engineering coordination or scheduling and want to take the next step in your career, I would love to hear from you. This is a key role in a dynamic company where your efforts will make a real difference.
Service Desk Controller in Essex employer: Adore Recruitment
Join a thriving and supportive team as a Service Desk Controller in Harold Wood, Romford, where your organisational skills will shine in a fast-paced environment. With a competitive salary and opportunities for career growth within the UK's largest independent commercial kitchen equipment company, you'll enjoy job security and a culture that values your contributions. Experience a newly refurbished office and the satisfaction of making a real difference in customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Controller in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling or coordinating engineers. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Controller position. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adore Recruitment
✨Know Your Stuff
Make sure you brush up on your experience with scheduling and coordinating engineers. Be ready to share specific examples of how you've managed diaries, booked appointments, or planned workloads in the past. This will show that you understand the role and can hit the ground running.
✨Communication is Key
Since this role involves a lot of interaction with both engineers and customers, practice your communication skills. Think about how you would explain complex information clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved customer queries or coordinated effectively with your team.
✨Show Off Your Organisational Skills
Be prepared to discuss how you stay organised in a fast-paced environment. Bring examples of tools or methods you use to manage multiple tasks at once. Whether it’s using software or simple to-do lists, demonstrating your organisational prowess will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
