At a Glance
- Tasks: Engage with customers, handle enquiries, and support sales in a dynamic retail environment.
- Company: Join a successful self-storage business known for high customer satisfaction.
- Benefits: Competitive salary, monthly bonuses, full training, and 20 days holiday.
- Other info: Enjoy a fixed rota for work-life balance and opportunities for career growth.
- Why this job: Be the friendly face of the store and make a real impact on customer experience.
- Qualifications: 2+ years in customer service or sales, confident communicator, and team player.
The predicted salary is between 26000 - 28500 £ per year.
What You’ll Be Doing:
- Customer Interaction: Be the friendly face and voice of the store – handling enquiries in person and over the phone with professionalism and enthusiasm.
- Sales‑Focused Support: Convert leads, upsell services, and meet team sales targets through excellent product knowledge and rapport building.
- Day‑to‑Day Operations: Keep the store clean, organised, and customer‑ready.
- Admin Tasks: Process contracts, manage account queries, and ensure paperwork is completed accurately and on time.
- Adaptability: No two days are the same – so bring your multitasking A‑game!
What We’re Looking For:
- 2+ years in a customer service, sales, or admin role
- A confident communicator with a great telephone manner
- Comfortable using MS Office and general IT systems
- A proactive self‑starter who works well in a close‑knit team
- Organised, reliable, and ready to take ownership of tasks
What’s in It for You:
- Salary: £26,000 – £28,500 per year (depending on experience)
- Monthly performance bonus
- Full training provided (4‑week programme)
- 20 days holiday + bank holidays
- Free onsite parking
- Smart casual dress code
- Pension scheme
- Fixed 4‑week rota for work‑life balance
- Opportunities to grow as the business expands
Your Weekly Schedule (on a 4‑week rota):
- Monday, Tuesday, Wednesday, Friday: 8‑hour shifts between 8am–6pm
- Thursday: 8‑hour shift between 8am–8pm
- Saturday: 9am–6pm
- Sunday: 10am–4pm
About the Company: This is an exciting opportunity to join a well‑established business with nearly a decade of success in the self‑storage industry. Known for high customer satisfaction and modern, purpose‑built facilities, the company is expanding its footprint – and Maldon is the next step.
Customer Service & Sales Advisor in Essex employer: Adore Recruitment
Join a thriving company in the self-storage industry that prioritises employee satisfaction and growth. With a supportive work culture, comprehensive training, and a fixed rota for work-life balance, you will find ample opportunities to develop your skills while contributing to a team that values professionalism and enthusiasm. Located in Maldon, this role offers competitive pay, monthly bonuses, and a chance to be part of an expanding business dedicated to high customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Advisor in Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adore Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adore Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Advisor in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adore Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Adore Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adore Recruitment!
How to prepare for a job interview at Adore Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
