At a Glance
- Tasks: Lead and develop customer service and sales teams to drive performance and enhance customer satisfaction.
- Company: Dynamic company in Chelmsford with a supportive and growing environment.
- Benefits: £35,000 salary, quarterly bonuses, free parking, and exciting team events.
- Other info: Enjoy social events and a chance for career growth in a vibrant team culture.
- Why this job: Make a real impact while nurturing talent and improving customer experiences.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 36000 - 36000 £ per year.
£35,000 Basic Salary + quarterly Bonuses
Full-Time | Office-Based Chelmsford, Essex
On site parking
Lead a Team. Drive Performance. Make an Impact.
Are you an experienced manager from a Customer Service, Help Desk, Service Desk, Contact Centre, Call Centre or Sales background? Do you enjoy leading and nurturing teams, improving performance, analysing data and delivering exceptional customer experiences? We're recruiting for a hands-on Customer Service Sales Manager to lead both small Sales and Customer Service teams. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys combining people management with commercial performance.
The Role
You will be responsible for driving team performance, improving customer satisfaction, increasing sales conversions and ensuring operational excellence across the business.
- Managing, coaching and developing small Sales and Customer Service teams
- Monitoring and improving conversion rates, sales performance and customer outcomes
- Producing and analysing reports, KPIs and performance metrics
- Using Excel to interpret data, identify trends and drive improvements
- Recruiting, training and developing team members
- Managing escalated customer enquiries and complaints
- Working closely with operational teams to ensure outstanding service delivery
- Identifying opportunities to improve processes and efficiency
About You
We're keen to hear from candidates who have experience as a:
- Customer Service Manager
- Help Desk Manager
- Service Desk Manager
- Contact Centre Manager
- Call Centre Manager
- Sales Manager
- Customer Operations Manager
- Team Leader looking for the next step in their career
Essential Requirements
- Previous management, or team leader experience within customer service, sales, service desk or contact centre environments
- Strong leadership and people management skills
- Strong Excel and reporting skills
- Experience analysing call volumes, conversion rates and performance data
- Commercially minded with a results-driven approach
- Strong communication and organisational skills
- Full UK driving licence and access to a vehicle (essential due to location)
On site parking, Free onsite parking, Team social events throughout the year, Annual Christmas party, Annual company weekend away - normally two nights in Lake District walking and climbing, Rural location, plenty of fresh air walks in nature, Twice yearly discretionary bonuses, £35,000 basic salary plus quarterly bonus, Supportive and growing business environment, Social events, team culture, Genuine opportunity to make a significant impact.
Interested? Apply now.
Customer Service Manager in Essex employer: Adore Recruitment
Join a supportive and growing business environment in Chelmsford, where as a Customer Service Sales Manager, you will lead dynamic teams to drive performance and enhance customer satisfaction. With a competitive salary of £35,000 plus quarterly bonuses, on-site parking, and opportunities for team social events and annual retreats, this role offers a unique chance to thrive in a fast-paced setting while making a meaningful impact on both your team and the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service and sales sectors. Attend industry events or join online forums where you can meet potential employers or get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and performance metrics. We recommend using the STAR method to structure your answers, showcasing your leadership skills and how you've driven results in past roles.
✨Tip Number 3
Showcase your data analysis skills! Be ready to discuss how you've used Excel to improve performance metrics in previous jobs. Bring examples of reports you've created that led to actionable insights—this will impress any hiring manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Manager in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant metrics you've achieved in previous roles to show us what you can bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you the perfect fit for leading our teams. Be genuine and let your personality come through!
Showcase Your Data Skills:Since we love data-driven decisions, make sure to mention your Excel skills and any experience you have with analysing performance metrics. Give us examples of how you've used data to improve team performance or customer satisfaction in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Adore Recruitment
✨Know Your Numbers
As a Customer Service Sales Manager, you'll need to be comfortable with data. Brush up on your Excel skills and be ready to discuss how you've used data to drive performance in previous roles. Think about specific metrics you've improved and be prepared to share those success stories.
✨Showcase Your Leadership Style
This role is all about leading teams, so be ready to talk about your management style. Share examples of how you've coached and developed team members in the past. Highlight any specific strategies you've used to improve team performance and customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing escalated customer complaints or improving conversion rates. Think through some scenarios in advance and outline your approach. This will show your problem-solving skills and ability to think on your feet.
✨Cultural Fit Matters
The company values a supportive and social environment, so be sure to convey your enthusiasm for team culture. Share experiences where you've contributed to a positive work atmosphere or participated in team-building activities. This will help demonstrate that you're not just a fit for the role, but also for the company culture.
