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- Tasks: Handle incoming enquiries and provide excellent customer service.
- Company: Expanding company with modern offices in Wickford/Chelmsford.
- Benefits: £26,000 salary, bonuses, extra day off for your birthday, and 28 days holiday.
- Other info: Enjoy a supportive team environment with optional overtime and free parking.
- Why this job: Use your phone skills in a stable, office-based role with no shifts.
- Qualifications: Experience in customer service or sales, confident phone manner required.
The predicted salary is between 26000 - 26000 £ per year.
Wickford / Chelmsford outskirts (Car driver required)
Do you have a sales background but want to move away from outbound calling? Or are you in a target-driven sales role (e.g. car sales) and looking to transfer your skills into an office-based role? Or perhaps you’ve worked in a call centre and want something different — with no shifts or rotas? If so, this could be the job for you.
We’re recruiting for an expanding company with modern, newly renovated offices located on the outskirts of Wickford and Chelmsford. You’ll be part of a busy, supportive team delivering an excellent customer service experience by answering incoming enquiries.
What’s on offer:
- £26,000 salary
- Average £200–£250 per monthly bonus
- Average £200 quarterly team bonus
- Optional overtime only if you want it Saturday mornings and you can work it from home (4hrs from home, paid at 1.5x)
- Extra day off for your birthday + 28 days holiday
- Monday–Friday, office based (no shifts or rotas)
- Free on-site parking
Role responsibilities:
- Handling incoming enquiries and returning missed calls
- Advising customers on products and services
- Processing hire enquiries via phone, online chat, and contact forms
- Updating the database and creating agreements
- Checking and confirming all order details (dates, addresses, etc.)
- Building relationships with new and existing clients
About you:
- Experience in phone based customer service, sales, call centre, or an admin role with lots of telephone duties.
- Confident telephone manner
- Computer literate experience with databases
- Enjoys a fast-paced, buzzy environment
- Car driver essential due to rural location
If you want a role where you can use your phone-based skills, earn bonuses just for doing your job, and enjoy a stable Monday–Friday schedule, this is a fantastic opportunity.
Call Claire today on 01268 971 950 or 07930 381 354
Email your CV to: claire.murrell@adore-recruitment.co.uk
Customer Advisor – New Business (Incoming Calls Only) in Essex employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor – New Business (Incoming Calls Only) in Essex
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling incoming calls, we should rehearse common customer scenarios. Role-playing with a friend can really boost our confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re engaged and keen to learn more about the team and the company culture. Plus, it helps us figure out if it's the right fit for us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Advisor – New Business (Incoming Calls Only) in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or sales. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Phone Skills: Since this role is all about handling incoming calls, mention any experience you have with phone-based customer service. We love candidates who can demonstrate a confident telephone manner and a knack for building relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Adore Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially how to handle incoming calls. Be ready to discuss your previous experiences and how they relate to providing excellent service. Think about specific examples where you turned a challenging situation into a positive outcome.
✨Showcase Your Sales Experience
Even if you're moving away from outbound calling, your sales background is valuable. Prepare to talk about how your skills in a target-driven environment can translate into this new role. Highlight any achievements or targets you've met in past positions.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their products and services, and think about how you can contribute to their success. This shows genuine interest and helps you tailor your answers during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.