At a Glance
- Tasks: Coordinate engineers' schedules and ensure top-notch customer service in a busy call centre.
- Company: Join the UK's largest independent commercial kitchen equipment company.
- Benefits: Competitive salary, Saturday pay at time and a half, and job security.
- Other info: Supportive team culture and newly refurbished offices await you.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Experience in scheduling or coordinating engineers is essential.
The predicted salary is between 28500 - 30500 £ per year.
I am currently recruiting on behalf of my client for a Service Desk Controller to join their busy, fast‑paced call centre based in Harold Wood, Romford. This is a fantastic opportunity to join a well-established and thriving company, offering a permanent position with genuine room for growth and development. My client is the UK’s largest independent company specialising in the installation and servicing of commercial kitchen equipment. With over 4,000 reactive calls coming through each month, they are looking for a highly organised, confident individual to help coordinate their team of field engineers and ensure customer service excellence.
Please note: To be considered for this role, you must have previous experience in scheduling or coordinating engineers – whether it’s managing engineers’ diaries, booking daily appointments, or planning workloads across any technical or maintenance field.
Key Responsibilities- Act as the main point of contact for engineers and customers
- Plan and manage engineers’ daily schedules and job appointments
- Provide customers with accurate ETAs via phone and email
- Monitor engineer activity to ensure productivity and timely responses
- Follow up on customer enquiries and outstanding issues
- Support other team members during absence or busy periods
- Occasionally cover shifts on a Saturday morning but no more than 1 in 3 – this will be paid at time and a half!
- Proven experience coordinating or scheduling engineers (essential)
- Experience in a busy call centre or service coordination role
- Excellent communication skills, both written and verbal
- Strong organisational skills and the ability to multitask effectively
- Competitive salary of £28,500 to £30,500 depending on experience
- Time and a half pay for Saturday shifts
- Full‑time, permanent role with job security
- Supportive team culture and a stable, growing business
- Newly refurbished offices
- Opportunity to develop within the company over time
If you have experience in engineering coordination or scheduling and want to take the next step in your career, I would love to hear from you. This is a key role in a dynamic company where your efforts will make a real difference.
Service Desk Controller in Colchester employer: Adore Recruitment
Join a thriving and supportive team as a Service Desk Controller in Harold Wood, Romford, where your organisational skills will shine in a fast-paced call centre environment. With a competitive salary, opportunities for career growth, and a newly refurbished office, this role offers not just job security but also the chance to make a meaningful impact in the UK's largest independent company specialising in commercial kitchen equipment. Enjoy the benefits of time and a half pay for Saturday shifts and a culture that values teamwork and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adore Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adore Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Controller in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adore Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Adore Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adore Recruitment!
How to prepare for a job interview at Adore Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
