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- Tasks: Assist customers with enquiries and improve service capabilities in a buzzing logistics team.
- Company: Join a modern logistics company with a supportive team culture.
- Benefits: Competitive salary, quarterly bonuses, and free on-site parking.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Experience in customer service and a valid driving licence required.
The predicted salary is between 27185 - 28115 £ per year.
Logistics / Customer Advisor – Chelmsford / Wickford location. Car driver required due to location; free on site parking. Salary 27185 – 28115 plus quarterly bonus. Monday to Friday, office-based full time.
This company owns eight depots across the country; the vacancy is within their modern, newly renovated offices between Wickford and Chelmsford. They are looking for someone with excellent telephone skills to be part of a team delivering the hire experience and to grow and nurture relationships with existing clients. You will update and assist customers after the initial sales process in a buzzy logistics department. Your role will be to improve and develop customer service capabilities for the service and operations team. You will work within a team with the support of a team supervisor and a Customer Service Manager.
Role & Responsibilities- Respond to customer enquiries by phone, email, and web queries
- Provide ETAs
- Work closely with the transport planners
- Resolve customer issues
- Answer all incoming service calls (from customers, not drivers)
- Respond to all customer emails
- Manage and resolve all queries on the service log
- Experience in logistics, helpdesk, or office-based telephone-based customer service
- Car driver is essential due to rural location
- Free on-site parking
Please apply through appropriate channels to be considered for this role.
Customer Advisor in Colchester employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Colchester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since this role is all about excellent telephone communication, try mock calls with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Advisor in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about excellent telephone skills, make sure your application highlights your communication abilities. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience: We want to see how your past experiences relate to the logistics and customer service world. Be specific about your previous roles and how they’ve prepared you for this position. Don’t just list duties; show us your achievements!
Be Personable: This isn’t just a job; it’s about building relationships with clients. Let your personality shine through in your application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Adore Recruitment
✨Know Your Stuff
Make sure you understand the logistics industry and the role of a Customer Advisor. Brush up on common customer service scenarios and how to handle them. This will show that you're not just interested in the job, but that you’re prepared for it.
✨Practice Your Phone Skills
Since this role heavily relies on telephone communication, practice answering calls and responding to queries. You could even role-play with a friend to simulate real-life situations. This will help you feel more confident during the interview.
✨Show Your Team Spirit
This company values teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to solve problems or improve customer service. It’ll highlight your ability to fit into their culture.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. Inquire about their customer service strategies or how they measure success in the logistics department. This shows your genuine interest and helps you assess if it's the right fit for you.