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- Tasks: Manage client accounts in the restaurant industry, ensuring excellent service and support.
- Company: Dynamic company based in Ongar, Essex, with a friendly team atmosphere.
- Benefits: Competitive salary, yearly bonus, free parking, and hybrid work model.
- Why this job: Join a vibrant team and make a real impact in the food industry.
- Qualifications: Previous account management experience and strong IT skills required.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Excellent basic plus yearly bonus and salary review every August. Ongar Essex Office – Monday / Wednesday / Friday WFH – Tuesday / Thursday.
This is a great position which offers you the opportunity of meeting with clients face to face as well as providing excellent customer service over the telephone and via the specified App and ordering system. Your clients are within the restaurant and catering industry and your core objective is to retain and grow these accounts by managing all day‑to‑day queries or issues by providing relevant, timely and accurate information. The role will be based within a friendly team in the offices in Ongar Essex, but you will also visit clients face to face around the London area no more than once per week.
Key Responsibilities- Create and implement effective account plans to retain and grow existing business.
- Manage and monitor price, quality and service with each assigned customer, including price checking of new contract SKUs, invoice checks, and ensuring suppliers uphold agreed tendered prices.
- Manage suppliers against service level agreements and assist with mobilisation of any new accounts.
- Take ownership of and resolve supply and quality issues with the relevant supplier.
- Offer support to customers regarding the online ordering systems (Marketman, Procure Wizard, Fourth etc.). Training will be provided.
- Manage all accounts through the CRM system.
- Previous account management or business development experience required.
- Hospitality, restaurant or catering knowledge preferable but not essential.
- Strong IT skills, particularly MS Excel, Word, Outlook and PowerPoint.
- Driving licence essential.
- Customer focused – puts the customer first and always considers the impact of decisions and actions on the customer.
- Quality focused – constantly striving to ensure the highest standards are achieved and maintained.
- Passion/interest in food – keeps abreast of new food developments, eating trends and has a keen interest in food.
- Analytical and numerate – able to source and analyse data and interpret it to provide relevant information.
- Attention to detail – focused on detail and accuracy in written communication, statistics, system input and excel spreadsheets.
- Communication skills – can communicate simply and easily using appropriate language and style.
- Telephone manner – upbeat and positive telephone style.
- Commercially aware – aware of business opportunities and what is happening in the marketplace.
- Achiever – energetic in pursuing goals and objectives, striving beyond the minimum and always wanting the best.
- Independent and self‑motivated – self‑starter needing little supervision.
- Organised – can plan and implement a course of action to resolve any problems.
- Self‑confident – deals well with others, states own views confidently and can cope calmly in difficult situations.
- Integrity – maintains social and organisational ethical values.
- Maintain a flexible approach to working hours.
- Sales or account management experience preferable.
- Friendly and outgoing.
- Driving licence essential.
- Monday to Friday free parking.
Account Manager – Hybrid in Chipping Ongar employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – Hybrid in Chipping Ongar
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their position in the restaurant and catering industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your previous account management experience aligns with their needs. Think about specific examples where you've successfully retained or grown accounts, and be ready to share those stories.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Account Manager – Hybrid in Chipping Ongar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous account management or business development roles, especially if they relate to the hospitality or catering industry.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your interest in food trends. This is your chance to show us how you can contribute to our team and why you're the perfect fit for the role.
Show Off Your IT Skills: Since strong IT skills are essential, mention your proficiency with MS Excel, Word, Outlook, and PowerPoint. If you've used any CRM systems before, be sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adore Recruitment
✨Know Your Clients
Before the interview, do some research on the restaurant and catering industry. Familiarise yourself with current trends and challenges that clients might face. This will help you demonstrate your understanding of their needs and how you can provide excellent customer service.
✨Showcase Your Account Management Skills
Prepare specific examples from your previous experience where you've successfully managed accounts or resolved issues. Highlight your ability to create effective account plans and how you've retained or grown business in the past. This will show that you're not just a fit for the role, but that you can excel in it.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with CRM systems and tools like MS Excel. You might even want to bring along a sample spreadsheet or report you've created to showcase your analytical skills and attention to detail.
✨Be Upbeat and Engaging
Given the importance of communication and a positive telephone manner, practice your delivery. Be friendly and outgoing during the interview, as this reflects the kind of attitude you'll bring to client interactions. Remember, they’re looking for someone who can build relationships and maintain a positive rapport.
